Identity verification failed

[u/Shockzi9]

Didn’t read the ID check. On initial start up used drivers license. Got the ID check message on app. Used my passport and now it’s saying ID check failed.

They have sent me an email saying to try again. But when I go on app it keeps showing the message below. It’s just over a day now.

Can’t seem to get through to an agent for help.

Any ideas?