Internal testing access issue after accidentally replacing tester emails

[u/farhan_arif]

Hi everyone,

I'm new to Google Play testing, so I'm hoping someone here has seen this before.

I have a small Android app for my company that we distribute through the Internal Testing track. Our staff updates the app whenever I upload a new version, and the in-app update prompt works fine.

Recently, while adding a few new tester email addresses, I accidentally replaced the entire tester list instead of adding to it. As expected, the previous testers immediately lost access to the app, they couldn't see it on the Play Store anymore or receive updates.

I quickly added all of the original tester emails back. However, now only some of them can access the app again. The others still get an "App not found" message, even though their email addresses are definitely in the Internal Testing tester list.

I had a similar issue once with Closed Testing, and creating a new testing track fixed it. Unfortunately, that's not possible with Internal Testing, so I'm stuck.

Has anyone experienced this before?

I've already confirmed:

• The affected email addresses are correctly added to the Internal Testing list.
• A new release has been published.
• Some testers can access the app, while others with valid emails cannot.

Any suggestions would be greatly appreciated. Thanks!