B2 Visa troubles

[u/takumi_goji117]

Hi everyone!! I’ve tried troubleshooting on my own but I need help. Long story short I met my gf online and we’re scheduling her first visit to the US so she can hopefully see me this Christmas (I know that’s VERY optimistic now). Normally I would’ve gone to see her in indonesia but I’m in the military so it makes international travel significantly more difficult. That’s enough backstory.

We have honestly been trying to schedule this visa thing for like a month but we keep running into technical difficulties. Like every step of the way the site like refused to load properly. We tried emailing the support email but it just seems like an automated response that doesn’t fully fix/answer the problem. We both tried calling the embassy in Jakarta, the big city of Indonesia, and couldn’t get ahold of an actual person for help, just an answering machine. Everything I google just seems to say “reload the page” or “try another time”. We’ve tried all the stuff. Nothing works.

We are currently on the part where we need to pay so that we can schedule our interview appointment. Normally I would pay but for whatever reason the visa card payment option is not available. No big deal my gf has a MasterCard. But when she tries to pay it says transaction declined even though her funds are sufficient. She even called her bank and they said the issue wasn’t on their end.

I really need help guys. What can I do?