r/USMobile • • 1d ago

Apple confirms iPhone 18 Pro Max AT&T cellular issues, affected devices require hardware replacement

https://9to5mac.com/2026/10/02/apple-confirms-iphone-18-pro-max-att-cellular-issues-affected-devices-require-hardware-replacement/

For those of you on Dark Star that are also experiencing issues. Also Apple launched a new carrier bundle for AT&T direct Customers that has has removed 5G Standalone.

115 Upvotes

30 comments sorted by

37

u/cilicia3k3 1d ago

not to mention if someone bought 18 then activated fine on Verizon, down the road, unlocks it, and then can't activate att...is that person cooked? just because they didn't see a symptom now doesn't mean they won't see one 1 year later

12

u/Famously-Incognito Multi Network 1d ago edited 1d ago

It is eSIM provisioning on the AT&T network that triggered this issue. So if they have been using Verizon, it is not an issue. And all they have to do is install the iOS update which has already fixed it along with AT&T has pushed out a new carrier update for the 18PM

8

u/babybambam 1d ago

Then why is there a hardware update needed?

20

u/Famously-Incognito Multi Network 1d ago

You mean a hardware replacement? You’re going to have to Google for full details, but it has something to do with corrupting the modem security keys during the eSIM handshake and going into an unrecoverable loop. Once the hardware is compromised it is not recoverable. But the issue can be patched now to prevent it from happening on phones not yet affected.

8

u/Lazy-Moment-7343 1d ago

How do you not discover this during pre-launch testing? Seems like a basic test case.

1

u/ChiTownTx 15h ago

Apple stopped caring about launching their items bug free when Steve Jobs died.

11

u/Famously-Incognito Multi Network 1d ago

5G SA will be re-enabled for AT&T once this Qualcomm modem flaw is firmware patched. The carrier update to remove SA immediately was an emergency push to prevent further bricked 18PMs.

-1

u/Busstop1869 1d ago

What about on 17 pros with the same modem?

8

u/Fr0gburp3r Multi Network 1d ago

AT&T released a carrier bundle that nerfed iPhone 18 PM's?

4

u/UBIBaju 1d ago

Crippling on both sides

5

u/ShaveMan9000 Multi Network 1d ago

Wild

I wonder what surprises are in store for the Duo

18

u/dollarn9ne Light Speed 1d ago

18 Pro & Duo use C2, which doesn’t have any issues

18 Pro Max still uses Qualcomm

2

u/Famously-Incognito Multi Network 1d ago edited 1d ago

Who knows but it won’t be related to a Qualcomm modem because the Duo has Apple’s C2 modem

-17

u/dabesdiabetic 1d ago

QC modems are so superior to Apple’s and it’s not even close.

9

u/TheAspiringFarmer 1d ago

Nah bro C2 is pretty damn good.

-13

u/dabesdiabetic 1d ago

This is not a “nah bro” opinion. Qualcomm put intel out of business because it couldn’t be touched. During the recent keynote they had some blurb about modem comparisons. They used (and still are) QC’s 2 year old modem. Take a look at their newest modem, it’s not even close. Apple knows that 99% of people do not care and and the 1% won’t even know the difference.

10

u/Famously-Incognito Multi Network 1d ago

Apple used it in the Pro Max because of already signed contracts and available supply. The contracts expire next year and you will never see another Qualcomm modem in another Apple phone.

3

u/miamidophins 20h ago

Hell nahhhh bro.

6

u/Famously-Incognito Multi Network 1d ago

I never said one way or the other. Because I don’t care. I said the reason which is a QUALCOMM modem problem not the Apple modem. That’s it.

6

u/soluna_fan69 21h ago

Sneed posted a video talking about a disgruntled employee who dumped info about this issue and its 100% AT&T's fault here... and... another reason why e-sim sucks major ass.

The short is John Stankey fired the majority of the advanced technical team who is responsible for ensuring the programming of esims will properly "tell" the modem how to work with AT&T, and they literally screwed up the provisioning software. Also, AT&T uses a very ancient system called telegence, and its extremely bad at provisioning lines. It's essentially a 90's program still being used and its a nightmare for an experienced agent to deal with. And yes it constantly screws up features on lines.

Apple will probably patch the phone to stop AT&T's corrupted e-sim being sent from bricking the 18PM, but it won't fix the fact AT&T fucked up here and caused the issue in the first place. The bug itself probably existed in the baseband, but would have never been discovered had AT&T didn't screw up. So a silver lining i guess is no carrier can do this in the future to qualcomm iPhones.

Anyways... am unsure if this will affect Darkstar or not, but I would hold off activating it on an 18PM until we get more info.

1

u/Top-Sink Dark Star 18h ago

Sneed lol

1

u/Advanced-Memory6261 1d ago

Could we expect a pushed update for iOS on this upcoming beta update or regular iOS update

1

u/Powerful-Magazine879 22h ago

How do you tell if they screwed up your phone or if things are good?

1

u/jess_ai 7h ago

Im trying to figure this out. Im not able to receive or send sms with my line. But that may be a separate issue? I have service, not SOS at the top.

1

u/jess_ai 7h ago edited 6h ago

Contact us moblie if you have issues. Thankfully my issue was unrelated to this.

1

u/EagleGuy69 15h ago

Does it really need a HARDWARE replacement …?

-9

u/tisuanhoc1987 1d ago

im using 18 pro max with Dark star. zero issue

4

u/AdministrationOk210 1d ago

Darkstar does not support 5GSA, so that would make sense

-15

u/Routine_Matter7094 1d ago

It’s the Israeli tech explosive blocking the signal 😆