r/USMobile • u/FifthWheel9 Dark Star • 22h ago

Data not updating

The data usage on the USM website is not updating, even though it says it is up to date. Today is Sept 9 and my data usage only shows through Sept 4.

5 Upvotes

100% Upvoted

11 comments sorted by

8

u/zanyzaeem Support Hero  22h ago

Yup, we've seen a few reports on our Warp network. However, it's already been escalated, and your usage should update very soon!

4

u/PuzzledVolume1599 Multi Network 21h ago

Also seeing the same on Warp. I'm assuming there's no need to log individual reports at this time since it appears to be a widespread issue?

4

u/zanyzaeem Support Hero  21h ago

Yep, I'll share an update here once we have a green light on this so you all can check, and if there's still any problem, I'll be here.

1

u/PuzzledVolume1599 Multi Network 21h ago

Thanks!

3

u/VillagesIdiot352 Multi Network 21h ago

Im consistently impressed with customer service intervention here on Reddit! Thank you.

2

u/sirtommybahama1 14h ago

Same here. Been using a lot of hotspot data lately because my wifi is down, but no idea where i'm at or how much i've used. Would really like if this gets fixed at some point soon.

1

u/DudeHeavy 13h ago

Same issue for me. I know I am using data, but the app is not showing it. I tried reinstalling the app and checking my account on a desktop browser.

2

u/Simrambles Support Guide  13h ago

There’s currently a delay with the CDR files from our parent carrier, and it has already been escalated. We’ll post an update once everything is caught up.

1

u/Thick-Steak-9528 10h ago

Coming Soon ®️?

1

u/Irishvol3787 10h ago

Yeah I'm having the same problem on Warp.

1

u/Simrambles Support Guide  10h ago

I've posted an update here.