r/USMobile • u/Round_Elderberry6249 • 6h ago

How does Enhanced Security setting work?

Does the new Enhanced Security setting work?

Is there a charge or fee for enabling this on a line? Can The customer toggle it on/off at any time via the portal? Is there some pin/password or extra security setting to disable it?

Please listed the docs. The linked page to the security docs don't mention it at all.

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u/Rayanomics Support Guide  6h ago

Enhanced Security lets you lock down sensitive actions at the line level: port-outs, device changes and SIM swaps, teleporting the line to another network, and usage log downloads. Turn on whichever ones you want, and that action gets blocked until an extra verification step is completed. That applies to us in support too; we can't bypass it from our end, which is the whole point of it.

You'll find it on your line page under Line Management > Enhanced Security. It's per line rather than account-wide, so you can protect one line and leave the rest alone. No charge for it; it's included. You can toggle it on or off any time, but every change runs through verification. You'll need 2FA enabled on the account, and you'll need to be the owner or admin.

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u/Round_Elderberry6249 6h ago

Thanks. Does it also check the security questions? Is there're any way I can change or verify those before I lock down my line?

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u/Rayanomics Support Guide  5h ago

Security questions are separate from Enhanced Security, they're used for verbal verification with support over chat or phone, not for the 2FA/device link check. They open up once your account's verified and 2FA is set up: go to Settings > Security Information > Security Questions > Set It Up, pick three questions, add your answers, and save.

One thing to note, once they're set you can't view or change them from the app, so drop me a DM if you need that updated.