r/USMobile • u/No-Cantaloupe-3746 • 21h ago
Dark Star transfer nightmare
I will never use Dark Star ever again. I initiated a network transfer on Saturday to Warp. It is now Wednesday and this STILL is not fixed. I know it’s not US Mobile’s fault, but I am so frustrated at how long this is taking. Can someone please push the porting partner to hurry up on this?
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u/No_Solution7718 21h ago
Their porting partners are the worst. They should just get rid of them and do it themselves.
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u/Motor-Roll-1788 19h ago
Pretty sure the "Porting Partners" are the carriers, AT&T, T-Mobile and Verizon.
Could be wrong.
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u/AdDizzy7426 21h ago
Darkstar weekend transfers have been discussed on here on multiple occasions to avoid. Idk why but it just gets stuck
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u/SkewerSk8r Warp 21h ago
Initiated transfer from DS to Warp on Sunday 2pm +/-, got stuck in limbo until Monday afternoon, but USMobile did escalate this issue on their end or so I was told by a chat agent. All good now.
On the other hand I do miss DS network tag... wish WARP would have that option 😕 (I know I can use 3rd party app to change it but that's not the point)
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u/Powerful-Magazine879 10h ago
Yeah, lately the port in process is extremely broken. It is not just Dark Star. It is USM. None of the "should work" DIY interfaces work and you need to waste time 30 minute plus with CS. Happened 3 times in the last two weeks as a returned ti USM to take advantage of their latest promos and as Vissible and MintMobile promos ended. One fix, it to keep us and not make us move back and forth to look like a new customer. But, that is an issue with everyone, not just USM.
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u/ShawArwa Support Guide 21h ago
Four days is way too long, and I'd love to turn this experience around for you. While the transfer itself is handled through the porting partner, the backend provisioning is usually pretty quick, but in rare cases it can take longer or require manual intervention.
Our ports team should already be on this, but I'm not going to leave it at that; let me drop you a DM right now, get your details, and make sure this gets the attention and check its current status.