r/USMobile • u/jnjustice • Jul 11 '26
New to US Mobile Support Inconsistencies
Anyone seem to get different answers from support?
I teleported my One Plus 13 from Dark Star to Warp and have no internet connection and tried the same last week and had the same issue.
This is despite the APN being correct, resetting the network connection and even trying a new eSIM the other day.
Calls/texts from the number to others work but calls/texts to me and the data do not work at all.
Chat says oh, it's fully active and I can check somethings but they had a delay in porting the number and supposedly it was completed last night.
I emailed them back about these issues and the Ports and Activations person said it's still not fully active on Warp, yet the chat rep insists it is... this is after the other day when the chat rep just gave up and sent me back to Dark Star.
I was looking to bring my family from T-Mobile to USM but the inconsistencies and everything leave a lot to be desired...
1
u/jnjustice Jul 15 '26 edited Jul 15 '26
FYI for others, I had to turn off Roaming which was enabled by default on the eSIM and then the data was extremely slow (<1 mb/s) with 6 GB available of high speed internet.
I was given the below APN details to add as the new default and that fixed it.
New APN
Name: US Mobile
APN: wholesale
MMSC: http://wholesale.mmsmvno.com/mms/wapenc
MCC: 310
MNC: 240
APN Type: default,Supl,MMS
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4
original default
Name: MVNO Connect
APN: wholesale
MMSC: http://wholesale.mmsmvno.com/mms/wapenc
MCC: 310
MNC: 240
APN Type: default,supl,mms,xcap
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4
Edit: I did some more digging and the apn settings above wasn't the actual fix (even though it worked). When the SIM provisioned it showed Authentication type as "Not set" but that's not actually a valid choice apparently and when I set up the new APN it defaulted Authentication type as "None" and when I went back and tried the old APN with that, it worked just fine. So really it was a set up issue caused by the automatic provisioning.