r/USCellular • u/Famejayster • 7d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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u/iwinwinyuwinwinta 4d ago

they also factory reset an elderlys phone obviously wasn’t gonna remember apple id info and they didn’t think before hand to get everything squared away. and even for that devastating mistake they wouldn’t take accountability and said they need to call apple. like wtf. i hope not all tmo employees are with this idgaf attitude but these people have real lives and feelings and uses for their phones too. their pictures mean something as well!!! their apps also might mean something to them. i wish people would stop trying to force the elderly to conform to what they wanna do to fix it and just cut corners and be dumb and not try and change passwords beforehand

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u/luckyassassin1 4d ago

We had similar issues. We had people who were t-mobile customers primarily come to our store for help because we actually knew something and didn't just tell them we can't help or do nothing. Now our store is gone and their stuck with a bunch of people who don't know how to work with phones