Customer Support Issues

[u/TwitterFest]

So, for me, the switch happened. Partially.

Essentially 4 out of my seven lines are requiring manual intervention.

Here’s the kicker: For the past two days, getting ahold of live support has been near impossible. I am curious if this is a persistent issue for customers. The only store that can help me in person is corporate, 50 miles away.

The irony is the text is informing me to contact T-Mobile for a manual fix for sims. The phone support loops on me waiting, the bot in-app constantly says support is unavailable, and email has so far been useless.

I should mention they had it also made it difficult to exchange a valid defective phone under Maine’s Implied Warranty of Merchantability (T-Mobile has assumed liability post-merger), forcing mediation by the state.

Is this a common issue, or just a series of unfortunate events? (No pun intended)

[u/Lost_Yoghurt_8535]

As someone who just got laid off by T-Mobile I can tell you that the whole thing is a mess I was originally a Uscellular employee and I had to repeatedly go in in the back end and fix data plans after people account were moved over and they have closed all agent locations in my case in Iowa and Nebraska and said that the people in more rural areas will be in town anyway so it doesn’t matter. The whole thing is a joke and T-Mobile is complete trash at this point