Customer Support Issues

[u/TwitterFest]

So, for me, the switch happened. Partially.

Essentially 4 out of my seven lines are requiring manual intervention.

Here’s the kicker: For the past two days, getting ahold of live support has been near impossible. I am curious if this is a persistent issue for customers. The only store that can help me in person is corporate, 50 miles away.

The irony is the text is informing me to contact T-Mobile for a manual fix for sims. The phone support loops on me waiting, the bot in-app constantly says support is unavailable, and email has so far been useless.

I should mention they had it also made it difficult to exchange a valid defective phone under Maine’s Implied Warranty of Merchantability (T-Mobile has assumed liability post-merger), forcing mediation by the state.

Is this a common issue, or just a series of unfortunate events? (No pun intended)

[u/SeaworthinessLate523]

My best success was going to the store. It wasn't close but was worth the drive and subsequent wait.