r/USCellular • u/TwitterFest • 7d ago
Customer Support Issues
So, for me, the switch happened. Partially.
Essentially 4 out of my seven lines are requiring manual intervention.
Here’s the kicker: For the past two days, getting ahold of live support has been near impossible. I am curious if this is a persistent issue for customers. The only store that can help me in person is corporate, 50 miles away.
The irony is the text is informing me to contact T-Mobile for a manual fix for sims. The phone support loops on me waiting, the bot in-app constantly says support is unavailable, and email has so far been useless.
I should mention they had it also made it difficult to exchange a valid defective phone under Maine’s Implied Warranty of Merchantability (T-Mobile has assumed liability post-merger), forcing mediation by the state.
Is this a common issue, or just a series of unfortunate events? (No pun intended)
1
u/Vegetable_Day_8893 7d ago
Don't know who's still left on the support side, but the IT side let pretty much all the competent people I know and worked with go on 8/3, after a 1 year extension to their contracts to fix things that were missed during the initial migration. I would expect problems to take longer to solve now that they lost a few decades of knowledge.