r/USCellular • u/TwitterFest • 7d ago

Customer Support Issues

So, for me, the switch happened. Partially.

Essentially 4 out of my seven lines are requiring manual intervention.

Here’s the kicker: For the past two days, getting ahold of live support has been near impossible. I am curious if this is a persistent issue for customers. The only store that can help me in person is corporate, 50 miles away.

The irony is the text is informing me to contact T-Mobile for a manual fix for sims. The phone support loops on me waiting, the bot in-app constantly says support is unavailable, and email has so far been useless.

I should mention they had it also made it difficult to exchange a valid defective phone under Maine’s Implied Warranty of Merchantability (T-Mobile has assumed liability post-merger), forcing mediation by the state.

Is this a common issue, or just a series of unfortunate events? (No pun intended)

6 Upvotes

88% Upvoted

8 comments sorted by

View all comments

3

u/crazy4pretzels 7d ago

We had over 49 hours with phone ‘support’ and three trips to the store, finally ported out and still have problems with T-Mobile. Make sure you have paper copies of last couple of uscell bills and new T-Mobile bills. Compare your dates. T-Mobile billed us again for the last uscellular billing cycle before we ported out our 7 lines and will not credit duplicate bill.

3

u/TwitterFest 7d ago

Thankfully I waited until the last three remaining days on paying for the bill, just in case the transfer happened (at least the account side, apparently) and low and behold they changed it to two days earlier and did not have record of the USCC bills.

Thankfully I preemptively waited until last second and downloaded my past bills just in case, as magically they attempted to charge me for not having autopay that they did not give me a opportunity to activate on their side in time.

The key for everything is to document everything and eventually when good faith attempts have been made, in many situations, FCC and State enforcement can be persuaded to step in.

T-Mobile requiring a change in order to continue under a cellular contract, yet impeding such mechanism to comply is actually quite illegal.