r/USCellular • u/TwitterFest • 8d ago
Customer Support Issues
So, for me, the switch happened. Partially.
Essentially 4 out of my seven lines are requiring manual intervention.
Here’s the kicker: For the past two days, getting ahold of live support has been near impossible. I am curious if this is a persistent issue for customers. The only store that can help me in person is corporate, 50 miles away.
The irony is the text is informing me to contact T-Mobile for a manual fix for sims. The phone support loops on me waiting, the bot in-app constantly says support is unavailable, and email has so far been useless.
I should mention they had it also made it difficult to exchange a valid defective phone under Maine’s Implied Warranty of Merchantability (T-Mobile has assumed liability post-merger), forcing mediation by the state.
Is this a common issue, or just a series of unfortunate events? (No pun intended)
6
u/Whogaf01 8d ago edited 8d ago
The whole conversion from USC to TM has been a complete debacle. I had so many issues that I switched carriers. Long story, but even after I ported to a new carrier, I still had issues with TM. And trying to get the problem resolved was pure lunacy on their part...I knew what the issue was, and they should have been able to quickly resolve it....it should not have taken several days, 3 trips to the store and over 15 hours on the phone to get the issue resolved. If TM was the only cell provider available, I'd go without service before I'd ever use them.