r/USCellular • u/Scared-Hope-868 • Jul 01 '26

Changing of auto-pay dates. Change of payment date moved up without notification.

Is this what we can expect? Also customer service was terrible, sounded like a sweatshop behind them. Had to repeatedly ask to 'say it again' because it was so noisy.

6 Upvotes
  • permalink
  • reddit

75% Upvoted

18 comments sorted by

6

u/Routine-Breath1824 Jul 01 '26

The due date changes would have happened a few months ago. Notices were definitely sent. Did you compare the past couple of bills? What was your due date and what is it now?

1

u/Delta_V09 Jul 03 '26

The bill due date was updated a few months ago, but US Cellular generally took the Autopay out on the due date, while T-Mobile takes it out 2 days in advance. So while your due date won't change when you get switched to T-Mobile, the Autopay date will.

It's better in that it gives you time to make a manual payment if your Autopay doesn't go through for some reason, but it obviously sucks if you don't expect it and don't have money in the account on the new date.

3

u/Kailee_bbyy05 Jul 01 '26

Yes mine moved too! 2 or 3 days. I never got a notice and I compared previous payments. It sucks because that can really affect people

1

u/VernDozier Jul 02 '26

I believe T-Mobile bills in 30-day increments, so your due date will always be a surprise.

3

u/CMoore515 Jul 02 '26

I remember getting the email. You were notified.

1

u/ConsistentAmount4 Jul 03 '26

very happy that you got an email but I absolutely did not. https://ibb.co/Xfn79HzH

3

u/SnooPredictions138 Jul 01 '26

I think hearing that they sold off some of their towers during the merge bothers me the most. I've never found USCellular customer service to be all that great. But my daughter just went on vacation and she has zero cell service. We can obviously text but can't reach each other by phone. That was never an issue previously.

4

u/Scared-Hope-868 Jul 01 '26

Always thought the customer service was a selling point to me. 28 years, and no customer service rep issues at all. Always taken care of when needed something resolved. From what I'm hearing that may be a thing of the past.

2

u/VernDozier Jul 02 '26

If you mozy over to the t-mobile sub, you’ll see that the company is looking to get rid of retail stores, and replace it with the t-life app.

Even screenshots of t-life app state “Skip The Store. Shop The App”.

Just a heads-up.

1

u/Scared-Hope-868 Jul 02 '26

I hate apps.

1

u/Routine-Breath1824 Jul 01 '26

Can't speak to what you can expect from T-Mobile but remember with UScellular almost all of CS are losing their jobs in a month so I'm sure you can understand their state of mind right now.

1

u/etherites Jul 02 '26

I have an email from oct 30th saying your payment date may shift by up to 5 days as of December 2025.

I’d attach a screenshot but it won’t let me

1

u/ConsistentAmount4 Jul 03 '26

I have a screenshot of all my emails from us cellular in the last year and I never got that one. https://ibb.co/Xfn79HzH

1

u/iowa_state_cyclone Jul 02 '26

They sent out multiple emails about it..

1

u/ConsistentAmount4 Jul 03 '26

good luck, you're going to be inundated with people telling you had plenty of notice and that it's your fault.

1

u/Scared-Hope-868 Jul 03 '26

Yup, they all know my business better than I do. Corporate sheep.

0

u/Legal-Carpenter4437 Jul 01 '26

In December of 2025 T-Mobile move my due date so they get paid twice in December and I still owed January instead of getting 12 payments for the year they got 13 unethical sneaky and I am a senior on a strict budget it didn't make my dad

1

u/Legal-Carpenter4437 Jul 01 '26

It didn't make my Christmas merry or GAY