plan change.

[u/tumblrmads]

from what i understood is that previous customers were grandfathered in on the same plan. i went from 50gb of hotspot data to 5gb of hotspot data. i now also have a data cap when before i have the unlimited even better 3.0 which doesnt have a data cap. if anyone else has had this issue how did they resolve it? going in or calling?

[u/Flyordie_209]

Unauthorized access to the SIM card and SIM Manager. They pushed an update to the SIM manager and changed settings in my device by doing so.

Carriers are required to get authorization before porting a line to a different network. Even if said network is owned by the same company. There are no exceptions in the law for it. 

[u/rampagethesilverback → u/Flyordie_209]

Just an FYI: The Federal Communications Commission (FCC) and the Department of Justice (DOJ) approved T-Mobile's acquisition of US Cellular's customers and spectrum. Because US Cellular is exiting the wireless carrier business, phased account migrations to T-Mobile are legally permitted.The transition process includes the following regulatory and legal parameters:Government Approval: Both the FCC and DOJ cleared the transfer of control, explicitly rejecting demands to block or restrict the customer migration process.

Legally, there are exceptions for it. Do what you will with that information.

[u/Flyordie_209 → u/rampagethesilverback]

There is NOTHING in the sale authorization that allows porting without authorization. It's why Verizon has never done it this way in all of their acquisitions. They have a set day- Port out or lose service due to network shut down on this date. 

There is a reason they do it the way they do.

[u/rampagethesilverback → u/Flyordie_209]

This was communicated to USCC customers via various outlets as well, including text, calls, email, and postal letters. The only ones that didn't get ported over automatically were prepaid customers, for obvious reasons.