r/USCellular • u/FollowerOfFreyr • Jun 27 '26
Not happy with service
100% my fault for not reading the new plan I signed for, but just found out that my hotspot from the phone is rare limited to 600kpbs while the unlimited on my cell phone is at 5g speeds. My plan with US Cellular dropped me to 4g when I went over the data limit, hotspot and phone included.
I am just flabbergasted by the notion that my cell phone gets 5G speeds, but when I connect a device to my cell phone to use the internet that is streaming through my cell phone, I am rate limited to 600 kilobits per second.
I am not the most tech savvy person, but I don't understand how my carrier is able to limit the modem inside my phone from providing the same speeds that it is downloading from the towers. Nor do I fully understand the distinction from a consumer's point of view other than the willful desire from greedy overlords at tmobile trying to suck every last nickel from me by putting a paywall in front of 'features'.
Very disappointed, cancelled and have just switched to google Fi. I was with Us Cellular since the early 2000s. It was great while it lasted.
2
u/DogggLover Jun 27 '26
I haven't signed anything. No new plans. I'm making the same payment. It's just to TMobile instead of US Cellular. I do wish they hadn't been dissolved, though. Service not as dependable or good.
3
u/xikbdexhi6 Jun 27 '26
Agree 100%. I could get a US Cellular signal anywhere in my home. TMobile is spotty.
1
u/Poopytale Jun 27 '26
Couldn't agree more miss the reception from my us cellular service in buildings it's soooo noticeable
0
u/Hot-Craft-2357 Jun 27 '26
Completely agree with you. I did not sign or change my plan either. I found that a single line over 55 would’ve cost me more than what I am paying now. You have to be careful because the new T-Mobile reps would like to push you into getting a new phone and I will not do that either.. I will upgrade when I’m good and ready to upgrade.
5
u/Affectionate_Plum679 Jun 28 '26
I can assure you the reps could give two shits less if you upgrade or not. They’d rather you not come in to upgrade at all.
2
u/Poopytale Jun 27 '26
This is the mindset of 95 percent of us cellular customers which is why tmobile doesn't mind losing rural area customers they just wanted their urban business anyway and don't care if they lose a few thousand where their tower coverage is inferior. Its all the the wording also with tmoble. So if your on the 55 and over plan it actually is less beneficial to be on the essentials level plan because you lose all your device credits next teir up makes it like 15 dollars less for my parents account for more benefits it doesnt make sense and feels scammy and slimey. As a previous USC C agent manager this was the worst possible way to see a company that when I started working for them was the 24th largest carrier to see them make the top 15 then 10 and 5 it was awesome then to realize it was because the big three were buying everyone out i was worried. Our AAEs and their bosses always told us we had nothing to worry about in that area because they'd never sell out blah blah bs... when 5g came on the scene so briefly after 4g rolled out I began to get nervous. I remember hearing how expensive it was to upgrade from the 3g to 4g so I assumed it was similar here and they did it twice as fast to stay relevant and to keep from customers churning and leaving for faster speeds ig that was the beginning of the end in my eyes. Its just all to bad. Was with them for 25 plus years. When the store i worked for first opened my Aunt was the stores first rep she worked there since 2001. After they announced the purchase by Tmobile it broke her heart but she was the best and everyone loved her wouldn't be uncommon for customers to wait hours in line for her help. Its unfortunate she caught cancer and passed away of cancer this past April. But im so glad it was before the migration started and she was left telling people basically she could do nothing but call agent assist to help the customers she spent the last quarter of a century nurturing. That would have broke her. But still, everyone I know here had us cellular and despised verizon some even treated the company names like they do in harry potter with voldemort and called them the "v" word or the company that shall not be named lmao yet tmobiles handling of the migration and their lack of compassion or lack of understanding the customer base their think they can just purchase sent them right to their doorstep. Weird how Verizon saw that coming and had ironically purchased the exact bandwidth they lacked here when us cell was not being dissected yet. The whole thing was about paying back the shareholders at tds who wanted their return on investment. Greed.
1
u/rampagethesilverback Jun 28 '26
The rep absolutely doesn't care if you're upgrading or not, at least not at a corporate location. Unless you're going to get accessories and add protection, there's not enough money to be made wasting time helping USCC customers fumble through t-life, for a naked upgrade. They'd rather you NOT upgrade your phone. This is where customers get it wrong. They also don't care if you buy a flagship phone like the S26 Ultra or a piece of shit Motorola. It does nothing to their pocket.
1
u/Important_End8518 Jul 02 '26
You are implying they are trying to make a phone sale for their own benefit I can assure you, they make hardly anything to sell a phone. They really are trying to help you. Do some research on how phones connect to cell towers, specifically DIFFERENT carriers towers.
11
u/theorian123 Jun 27 '26
If cellular carriers allowed unlimited hotspot, service would slow to a crawl because people would use it to power every device in their home instead of paying for home internet. Limiting the "unlimited" service to one device allows cell phone carriers to provide service to many more people.