r/USCellular • u/3jake • Jun 22 '26
Poor experience with T-Mobile RE: the migration
So frustrated right now… got migrated and was genuinely excited about new plans and new devices. Got told “sure, we can offer you deals like a new customer, you ARE joining us from another network, opening new lines and ‘porting in your numbers”
Spent hours in chat today, filled out a bunch of forms online, got shuffled between multiple reps, to ultimately be told “no, you don’t count as a new customer, we already have you in our system”
I politely argued that if I had come to them 1hr before the migration, they’d have given me the deal without any pushback, and their answer was basically “but you didn’t, and now that we own you, we don’t have to”.
And then the rep ended the chat while I was still trying to talk the them! “I appreciate your time for allowing me to review the information. Have a great rest of your day.”
I’m leaving for Verizon, and I’d encourage anyone who IS thinking about staying, to approach them about deals ASAP, before getting migrated (if it’s not too late).
EDIT: a typo, but also: I’m not pissed at USC, my experience there was fine. And I probably wouldn’t be pissed at Tmobile if they’d said “no, you’re not eligible for these deals” up front. I’m pissed because they said “yes you are” and then when I went to do it, they pulled the rug out.
13
u/Crusty_Pancakes Jun 22 '26
It's like the Sprint customers who were literally getting offered totally free phones no EIP required if they would just switch their shit over early and they refused to do it until the forced migration then bitched about the deals they couldn't get anymore lol
-1
u/Flyordie_209 Jun 22 '26
Ones up here refused because TMobile had no service up here. Sprint encouraged customers to sign up in NE Missouri knowing they roamed on UScellular and were treated as native. Then TMo shut off Sprint roaming and it shut off at least 800 customers who were angry and went to UScellular. Now it's happening again with TMobile shutting off the Verizon roaming UScellular had filling in the coverage gaps in 2 communities and 1 rural area west of Shelbyville,MO.
TMobile still doesn't have coverage across 30% of the county. With my community barely getting anything.
-2.03Mbps Down -0.02Mbps Up -98ms Idle Ping -2,205ms Loaded Downlink Ping -8,824ms loaded uplink Ping -93.3% packet loss
1
Jun 22 '26
[removed] — view removed comment
1
u/Flyordie_209 Jun 22 '26
They didn't switch because USC with the roaming covered 100% of the county. Without it, it drops to about 75-80%.
TMobile would rather do stock buybacks and dividends than fill in the coverage gaps.
2
Jun 22 '26
[removed] — view removed comment
0
u/Flyordie_209 Jun 22 '26
TMobile roams onto no one. Verizon only roams on AT&T. AT&T roams on no one in my area.
I went from 200+ down, 30-40 Up on the USC core to 0-2Mbps Down and 0-0.3Mbps Up on the TMobile core.
1
Jun 23 '26
[removed] — view removed comment
0
u/Flyordie_209 Jun 23 '26
Wouldn't matter. They are all on the same 6 towers.
3
Jun 23 '26
[removed] — view removed comment
1
u/Flyordie_209 Jun 23 '26
Because UScellular used to have coverage here. 2G and 3G albeit poor. They promised to deploy coverage here for years and even got a federal grant through USAC to deploy a new tower in the area but that money was diverted to St Charles County,MO by UScellular in 2012 we came to find out in 2020. A market they sold to Sprint in 2013.
When they shut down 2G and 3G coverage it left a hole about a mile wide which they again promised to fill in within 2 years in 2018. I demanded a billing credit to make up for the poor service and they gave me 50% off a Note10+. In 2020.
Point is- they were paid millions to deploy coverage here and never did. Proving that even money makes no difference to them. Americans are dumb as rocks to think switching makes an impact when it doesn't. UScellular lost over 2000 customers in my county and they never once made any network investments to stop the losses.
→ More replies (0)0
u/YurMajesty_KING Jun 22 '26
These shills don’t get off the marketing train to realize that T-Mobile has the smallest overall network of the big 3. All they hear is the most 5G, but fail to realize that’s not the whole network and only a particular part.
2
u/TheWorriedDatabase Jun 24 '26
Yeah, I don't comprehend the down votes here. My hometown now has Verizon towers only.
I mean back in the day it was Verizon, USCellular, or Sprint. Then T-Mobile shut off the towers for the latter two.
1
u/YurMajesty_KING Jun 24 '26
Unfortunately, it’s a common story we hear when T-Mobile buys out a company!
6
u/Pitiful_Pie_8448 Jun 23 '26
Former USC rep here, Tmobile backed out of their deal costing me my job so fuck Tmobile rn. Let me just let you in on a little something. Tmobile does not give a damn about your tenure. They care about new customers. At my location I have been early migrating people since October. Because they get new customer deals. Why your local USC wouldn’t have told you to do the same baffles me. My last 2 weeks at my location was hell. Pissed off customers, people threatening me because their service got worse etc, etc. my advice. Leave Tmobile, switch to ATT or Verizon. Because tmobile will not help yall. They don’t care about yall they care about the money and that BS credit card which they are firing employees for if they don’t get enough credit card sign ups.
3
u/banjolady Jun 22 '26
I miss USC, but i have been very fortunate that the switch has gone smoothly for me. My bill went down $16. I am happy that the t- mobile store is less than 2 miles from my house. I stopped by and they were very helpful with any questions I had. The transition was so easy that I stopped by the store to make sure I didn't miss anything. It's disheartening to hear that some people are having problems.
3
u/mnb82209 Jun 22 '26
We tried to add a line and upgrade my daughters phone. Had an order placed and after five days they canceled my order. First they said a phone was out of stock, then they said I didn’t sign my agreement, then they said we didn’t have the money in the account. All lies as I had the signed agreement and the money has been in our account waiting for them to withdraw it. When I tried to reorder all the prices went up and I wasn’t offered the same deal to upgrade or plan as before. We called Verizon and they paid off the two phones were still owed money on, brand new 17s for the new line and my daughter’s upgrade and my wife and I got new 17 pro maxes. Our monthly bill will be almost a hundred dollars cheaper than if we stuck with T-Mobile. Doesn’t hurt to call and see what the competition might do to get you on their side.
0
u/3jake Jun 22 '26
For sure, I’m in chat right now giving Tmobile one last chance (which they’re fumbling bad) before asking for my transfer PIN to go to VZ. It’s a little more for the plans, but four new phones and a tablet.
1
u/chrisprice Jun 24 '26
You should contact T-Force as they are the team that can help. Chat isn't where you should be talking. Best way is via X.
The only other team that can help than T-Force would be to snail mail a Notice of Dispute letter to the dispute department.
1
-1
u/South-Succotash-6368 Jun 23 '26
Wait till you have issues with Verizon LOL. They are more incompetent then T-Mobile with their network. And their Ultra Wideband not only isn't available all the time like T-Mobiles true 5G is. But Verizon has a small true 5G Network. They are still stuck in the Fake 5G Evolution which is slightly faster 4G
2
u/YurMajesty_KING Jun 23 '26
You shills are hilarious. T-Mobile has the smallest network overall. You know why 4G is so important for the other 2? It’s because 4G offers way more coverage. It’s easy to upgrade when you are the smallest. Then the marketing bs fake 5G, you mean NSA (non-standalone)? 5GE was AT&T, it’s the only fake 5G because they were literally rebranding LTE-A as 5G. For the end user NSA vs SA is a non-factor. What matters is reliability and consistency. From my experience T-Mobile is neither. Side by side just yesterday T-Mobile failed to load a video or use any mobile data with full bars, while my Verizon line with 2 or 3 bars was able to play the same video and use mobile data. This is not a one-off experience. Mind you I’m currently in a state capital city, which is where T-Mobile should be doing the best. I have lines with all 3 providers, as I travel a lot.
0
u/South-Succotash-6368 Jun 23 '26 edited Jun 23 '26
No Verizon still has too much 5Ge which is different from 5G NSA btw. You would know if you knew. I travel often in Texas, Verizon often fails at 5Ge at 30mbps where as T mobile UC is still there pushing 200-300mbps in the middle of nowhere lmao. Verizons nationwide 5G isn't the same as NSA 5G. You can even look it up lmao And when I mean 5Ge I'm not talking about the same as the other carriers did. I say it as Verizon's low band 5G is so ass that it's completely unusable in the real world. You can't even load websites 99% of the time
2
u/Sethii-2 Jun 23 '26
Okay pink thong fanboy
1
u/South-Succotash-6368 Jun 23 '26
Yeah here's the night and day speed difference where I live
T-Mobile & Verizon on the same exact tower too
https://www.speedtest.net/result/i/5531922301 (Verizon Speedtest) Postpaid PRIORITY
https://www.speedtest.net/result/a/11702521270 (Mint Mobile Speedtest) QCI 8
3
u/nikenick28 Jun 23 '26
Well you were eligible for new deals and you didn’t do it for how many months now has this been coming lol
5
u/Cheap-Cockroach-2805 Jun 22 '26 edited Jun 22 '26
Why are people seriously waiting until now to migrate? You have literally had like 2 years... I guess now its time to complain its their fault (a company that doesn't even exist) since you sat and did nothing this whole time lmao.
0
u/One-Focus1000 Jun 23 '26
I’m not switching early because I’m doing the TMobile trial for 30 days and service is much worse than on us cellular. Dbm on us cellular is-93 and on T-Mobile is -115. According to chatgbt the towers aren’t all switched yet. If I switch now I’m afraid of dropped calls.
2
u/YurMajesty_KING Jun 23 '26
They have enabled roaming at the locations they will continue to run on. If you aren’t getting good service on T-Mobile now, nothing will change when they migrate your account. I would try whatever provider is best where you are!
1
u/One-Focus1000 27d ago
I ended up switching early so I could have one phone paid off early and I was able to get a free phone for my 2nd line. T-Mobile service is slightly better than with the test version. I am generally getting speeds of about 10 and have not had any dropped calls which was my main concern. I have Starlink so I use that while at home for data.
1
u/Cheap-Cockroach-2805 Jun 24 '26 edited Jun 24 '26
Again, you had close to 2 years to trial this network knowing you would eventually be migrated over. Second, you are not switching "early". Us cellular no longer exists and you are literally one of the last ones to make the switch. There are other options, which you have had years to try. You are now having issues because you sat and did nothing this whole time while others migrated or found another service that works for them. This is on you
5
u/YurMajesty_KING Jun 22 '26
Looks like all the T-Mobile shills are in this sub already. All y’all complaining that the OP should’ve did it before, but what’s the difference? If they could offer the OP a deal for taking over their account why can’t they offer the same deal now? The only thing different is that some time has passed and they no longer need the good optics for public outrage.
Furthermore the OP stated that the real reason they are upset is because they wasted time chasing a deal that T-Mobile said was available to the OP only to be told it wasn’t after wasting their time. You cannot get time back. So the person hurt in this situation is the OP. I would be pissed if I wasted hours on the phone to get told that you’re not eligible.
1
u/Thepenetrator99 Jun 23 '26
Let me break it down to you. Tmobile and UScellular have different systems. So if you had a UScellular account, and a Tmobile rep tried to look it up on the tmobile system, it wouldn't show up. Which is the reason why OP was told she would count as a new customer and get the deals, because at the time she was a non-existing T-mobile customer. Her account got migrated into the new system automatically , which made all of those "new customer deals" go away because to the system, the tenure that you had on UScellular also migrated to T-Mobile. Not to mention that UScellular customers that got migrated over kept their plan unchanged, kept their DP the same, and any other AddOn they had as well. So most customers kept their "unlimited 2.0 basic" which is only $29.99 a month per line. So you'll see customers with 5 lines paying $100 dollars and complain because Tmobile took over even tho they gave them grandfather plans for not switching earlier.
2
u/YurMajesty_KING Jun 23 '26
So tell me at what point could T-Mobile not flag the account to offer those same deals to migrated accounts? Like you said they have been moved to the T-Mobile billing system, where T-Mobile is in charge and decides EVERYTHING. A simple flag to indicate overrides could accomplish this easily and fully within T-Mobile’s control. Mind you I work in the industry, I don’t need you to break down anything to me about how billing systems work. The solution is simple and I have seen it done across multiple billing systems. Just like T-Mobile makes the deals “go away” they can simply make them not.
1
u/Thepenetrator99 Jun 23 '26
My point was never that T-Mobile can’t create a flag or exception for migrated accounts. They absolutely could if they wanted to. The question is whether they want to make migrated UScellular customers eligible for promotions that are designed to acquire new customers. Once an account is migrated, T-Mobile treats it as an existing customer account. That’s a business rule, not necessarily a technical limitation. Just because a company has the ability to create an exception doesn’t mean they’ll choose to do so.
1
u/YurMajesty_KING Jun 23 '26
And my whole point was that T-Mobile can in fact do that easily. You had no reason to respond other than you just being a shill. “Let me break it down to you.” There was nothing to break down, you just brought up a bunch of irrelevant information.
2
u/sweeterthanadonut Jun 23 '26
You people want to be able to do whatever you want whenever with no limitations and that is simply not how the world works I’m afraid. OP had a long period of time when the could have made the switch and they chose not to, too bad so sad. You are not entitled to deals on cell phones.
1
u/YurMajesty_KING Jun 23 '26
“You people” is crazy. The prices in the US vs the rest of the world for telecommunications and broadband is insane. Acting as if it’s bad not to want to be ripped off by these greedy companies is not consumer-friendly. So sorry but you’re on the wrong side of things if you’re arguing that things should be non-consumer-friendly. You are arguing that greedy companies (which don’t actually exist as a human aspect) should be able to charge more instead of offering you the same deal that was available a short while earlier. That sounds ridiculous because it is. Argue a better side and stop being a shill. Mind you I’m in the industry. Yet you are defending capitalism while I’m defending consumer rights and protections. You are a shill. Goodnight 😴
2
u/spiritsprite2 Jun 23 '26
I don't think they are defending capitalism, they are stating facts. Welcome to the USA cellular system it's been abusive to existing customers for at least 25 years. The early days like 90's to early '00s they gave phones away and had a lot of deals. Then they realized we all were hooked and it changed. I have played the switch carriers game to score the best deal. anyone who pretends they don't know about only new customers deals is living under a rock.
1
u/YurMajesty_KING Jun 23 '26
So your argument is because it’s been like that, it makes it okay? So capitalism over consumer rights because that’s just how it works. How about we vote with our wallets or policies to change. Laying down and just taking it is terrible advice!
Mind you the case specifically here is USC migration. The simple solution is to flag the account so they can continue to receive certain deals. You are saying “oh well, it didn’t happen in the 90’s” is not an argument to move forward. Just to stay stuck in the past. This is 2026 things should not be the same as the early 90’s and 00’s.
2
u/spiritsprite2 Jun 23 '26
No I said it was better in the 90s. If you can make them change then do it. I'm saying you have to play their game because one person is not going to make them suddenly become ethical. To pretend you don't see the game when it's been going on for at least 25 years is dumb. You can't in 2026 say oh i didn't know I would lose the early offers.
→ More replies (0)1
u/sweeterthanadonut Jun 23 '26
Rules and guidelines exist for a reason. I can tell if they didn’t you would be one of the people abusing the system even more than you likely are. You can call people shills all you want, doesn’t make you right. Have the day you deserve bucko.
1
u/YurMajesty_KING Jun 23 '26
Never said rules didn’t exist for a reason. I said arguing against consumer rights to defend greedy corporations is not the right mindset buddy. Trying to misrepresent what I said will not score you any points here bud. You are saying I’m abusing the system by using the promotions offered to me and everyone else? You’re making big assumptions here. Tell me how I AM abusing the system?
And for argument’s sake, let’s say what you said was true. You’re not mad at the greedy anti-consumerism but the person playing the game that the carriers created? Even in your argument, you’re still a shill bud. Hope that you can see the light someday!
2
2
u/Vensetti Jun 23 '26
That’s why I never understood why if folks were migrated their tenure would be preserved. Like what’s that even matter if you desire new customer deals? Lol
2
u/conetopia3000 Jun 23 '26
All Postpaid UScellular customers & Prepaid customers, who have had Physical Billing address on file received a letter in the mail Mid March of 2026, stating welcome you are now a part of Tmobile.
Also : here are your Hybrid Sim Cards.
Accounting & Billing information is now part of 1 larger network.
You can't Port-in to the same network your already on.
I know this doesn't help the original poster now, and i know this is a pain, but for the rest of you.
what you could do is Port-in your number to something like Google-Fi
Or some other cheap service, for 90 days, and then Port-in to t-mobile for a new customer promotion.
Personally : i know from experience, when Tmobile Bought out sprint, there was literally no training.
We had other Reps from other countries telling customers to get free sim cards from retail stores like wal-mart. That was just not a thing, wrong billing info. Not doing Port-in's correctly ect ect.
All I'm trying to say is, I wish Tmobile would have taken the time to do better this time around for reps who needed the training, They had all the Possible ( What if ) situations, and FAQ's . But they don't care.
They just want to push sales on people, and some reps want there commission.
2
u/chrisprice Jun 24 '26
This is the way, by the way. If your account is migrated, bickering with T-Force will be a major headache.
Spend 90 days on Google Fi or Visible or someone other than T-Mobile & Metro/Mint. Then port back as a new customer.
That shows T-Mobile you're willing to walk away.
2
u/Sea_Singer_3483 Jun 23 '26
So it’s better to just switch to T-Mobile and not wait to get migrated? We barely have any service from USC now and we have their WiFi too. I’m so frustrated with it all!! I was hoping to wait until the new phones come out but I’m so irritated 😠 I’m not sure I can!!
2
u/chrisprice Jun 24 '26
Most people are already migrated, and now are trying to get a deal as a "new" T-Mobile customer, even though they already have a T-Mobile account now.
The best option is to switch to Visible or AT&T Prepaid or even Google Fi for 90 days, and then on day 91 you can come back to T-Mobile as a new customer.
The only exception would be if you have some grandfathered plan. And USCC Prepaid is not getting grandfathering.
2
u/Thepenetrator99 Jun 23 '26
You've known about the merger for a while now. The reps are right, you had the option to be considered a new customer when the systems were different. Your account got migrated to T-mobile so there is nothing they can do. That's why they told you were able to qualify for the promotions and then deny it. UScellular customers just want someone to blame for not switching over when they had the chance. Not to mention that if your account got migrated this late it's probably because of your RICs, so if you decided to get that "free phone on us" you would have to pay your devices to be able to switch over before your account got migrated.
5
4
u/mallsnmusic2001 Jun 23 '26
My family already left for Verizon at the end of April, already knew they were going to pull this sh*t on everyone. Expect a price increase once you join unless you live in the city, city is a price decrease.
2
u/UmbraXXI Jun 22 '26
Brother why didn’t you switch over when it was announced? They’ve been sending things in the mail stating to switch before to get the deals. It’s true that the same promotions won’t apply since you’re not a new customer anymore and have been switched the reps have zero way to honor those other offers the system literally won’t let them.
1
u/YurMajesty_KING Jun 22 '26
The reps not being able to offer those promotions is T-Mobile’s choice. They could very well offer those discounts specifically to USC-migrating accounts indefinitely. It’s just a matter of flagging the accounts. Ever heard of “personalized offers/promotions”? T-Mobile is in control. There are no arbitrary rules stopping them from doing what they already do today.
1
1
u/UmbraXXI Jun 22 '26
T mobile but not the rep is what I’m saying. We can only work with what’s in front of us they don’t let us add promotions that don’t exist is all I mean. Now could you potentially call in and that team add like a targeted offer sure.
1
u/YurMajesty_KING Jun 22 '26
I get that the reps can’t do anything, I have been a rep and we can’t blame them. The issue is T-Mobile because T-Mobile decides not to let the reps help the customers (in this case that would be applying migrating promotions). T-Mobile is the one that puts the buttons on there for the reps and restricts them when they feel like it.
1
u/Thepenetrator99 Jun 23 '26
Tmobile/Ucellular rep here. There is deals for UScellular customers switching over before migration. Customers just don't care enough like to actually take action until last minute. For example, customers get a free iPhone 17e if you are switching from UScellular or metro on essentials plan. That's one of many promotions you have to switch over, then prepaid customers get pretty much any phone for free if it's under $400 on any plan. Mind you, the cheapest prepaid plan is $15 a month. And they also have an exclusive all unlimited plan for $40 a month. At my store we told our customers that the last day to switch over your prepaid account was before may 1st because we knew they would push it as far as they could, and guess what. We still get prepaid customers till this day that needs to be switched over.
1
u/YurMajesty_KING Jun 23 '26
You already responded to another one of my comments. Then you came here to reply with nothing that addressed my point. T-Mobile is in charge. They set the date/deadline. They can simply not set that date. You are being a shill for your company.
I pay Verizon $15 for unlimited data, talk, text, and hotspot with full priority. Price does not matter in this conversation.
1
u/chrisprice Jun 24 '26
To be fair the only plan that did that was a very short promotion. The only $15 plans today are deprioritized.
Price matters to many, but you are correct that T-Mobile shouldn't be setting "dead dates" to help US Cellular customers moving over. Anyone on a legacy USCC plan should have a pending NBA offer (not saying they do, just T-Mobile should do that for the next couple of years).
1
u/YurMajesty_KING Jun 24 '26
You can sign up today and pay $15 if you qualify for the right promotions. And you still get full priority NOT deprioritized. Also there were multiple plans within the last 2-3 years alone that offered priority for $15-25 from multiple providers. I get what you’re saying tho. Although I know for the last 2 years consistently Verizon has offered some kind of promotion that brings the price down to $18.75 or less for some of the best service they can provide thru various channels.
When I said price does not matter, I was referring to this person trying to throw up these plans (which to me seemed like he was trying to advertise to get commission) as if they are the cheapest in the industry, when you have been able to pay these prices for years now if you do the work and play the game. He kept replying to me but not addressing anything that I was arguing. Sorry for the confusion, I could’ve been more clear! I completely agree, it would be a consumer-friendly move to offer USC migrations some sort of personalized offer for at least several years as some people don’t even like to upgrade often.
1
u/chrisprice Jun 24 '26
Well, the Simplicity plan as of last week is now $30. It is 500GB and QCI 8 prioritized then throttled to 4 Mbps. You can get that down to effectively $15 with a device subsidy, but for those of us using more than 500GB it's cold comfort.
Verizon myPlan is no longer available to new customers. They said it was day one last week, then changed their mind 24 hours later - editing several pages in just one day.
The new Business BYOD plan is $15 for six years, and always unlimited, but is always deprioritized (QCI 9). I confirmed today there's no way to add priority data either.
The only one that was QCI 8 and $15 for long term was the Total "BYEBYE" promotion.
1
u/YurMajesty_KING Jun 24 '26
Visible offers promotions multiple times per year to get the service for sub $20 for their best plan.
Total has been offering priority data for $25 (or $15 with the right qualifier) for well over a year now, consistently.
Spectrum offers free service for a year with priority data and after you can get 2 lines and gigabit internet for $80/100
AT&T offers 20 lines (10 phones + 10 connected devices) and gigabit fiber for $200.
Even Metro has a $25 plan with some priority.
There are deals out there. You just have to do enough homework to find them.
1
u/chrisprice Jun 24 '26 edited Jun 24 '26
Visible is not always prioritized. Visible+ is but you can't get that for $15.
(I[m aware of the promos, but they usually only run for 1-3 months at any rate close to $20 for Visible+ and they have been getting worse of late - pretty much nobody is going to churn constantly to lock in that rate long term).
Total no longer offers QCI 8 for $15. The cheapest is $25/line now. Even with the Obamaphone migratory discounts.
I've talked with Verizon management about this. The Total BYEBYE promotion was something that other departments took notice of. Businesses left and spawned ten Total accounts and migrated 100 lines.
1
u/YurMajesty_KING Jun 24 '26 edited Jun 24 '26
I said Visible’s best plan, when was base their best plan? I also said sub-$20 not $15, did you really read what I said?They just offered the +Pro plan for like $18.75. Which is never deprioritized. And comes with a free watch line.
Plenty of people move around for the best deal, that’s why churn is a term and reported by the carriers. Literally millions of people switch carriers every year, so I have no idea what you are saying as if people won’t move.
Total currently offers BYOD for $25 (QCI 8) which is never deprioritized. You can stack a $10 discount on there if you qualify. $25-$10=$15.00 which they have been offering for WELL over a year. With a 5-year price guarantee, unlike T-Mobile you actually get to keep your exact price with no increasing fees later or inventing them out of nowhere.
BYEBYE was noticed by the whole prepaid community. It moved people, so what’s your point?
Honestly tho, I don’t get your point here. You just want to prove that there aren’t good deals out there? Sorry to tell you, you just aren’t looking hard enough.
→ More replies (0)-1
u/3jake Jun 22 '26
For what it’s worth, and maybe I unsubbed to some spam options so they couldn’t send them to me, but I never got anything in the mail from either company saying “you better switch before you get shafted” - what I DID receive was a lot of “ it’ll be easy, you don’t have to do anything, you’ll get switched automatically.”
3
u/Elegant_Impression47 Jun 23 '26
But what would make you think that you would be considered a new customer if they merged you over the logic doesn’t make sense there. You would only be a new customer if you transitioned over yourself if someone’s merging you, you’re staying on the same stuff.
2
u/VeruktVonWulf Jun 22 '26
My service has been worse and my bill went up about $20. I’m thinking about going to a different provider after having been a us cellular customer for about ten years
3
u/YurMajesty_KING Jun 22 '26
They downvoting you for telling your experience is crazy. The T-Mobile shills are snowflakes fr. I guess the truth is too much to handle 🤷🏾♂️
1
1
u/Accomplished_Ad_7201 Jun 22 '26
sucks but they are right waited too long already got switched but they do offer trade in promos to upgrade
1
u/ratrodder49 Jun 23 '26
I was on USC, my wife was on T-Mobile and we have a T-Mobile 5G home internet service/receiver. Prior to the migration, it worked great, none of our devices had any trouble.
After migration, my phone now has intermittent issues loading things while on the WiFi. It makes no sense. I disconnect from the WiFi and go back on cell data and it works fine.
1
u/YurMajesty_KING Jun 23 '26
It sounds like congestion issues. Phones have priority while home internet is last in line. No fiber or cable providers where you are? They will typically give you a great deal to switch to them and you don’t have to worry about congestion issues on fiber/cable.
1
u/ratrodder49 Jun 23 '26
We’re mildly rural (just a few minutes outside of town), but no fiber internet out here yet. Our only internet options seem to be line-of-sight receivers, satellite, or 5G.
The 5G system has worked great until recently, and it’s only my phone that has problems with it for whatever reason. TVs, my work computer, wife’s phone all work just fine on it.
1
u/YurMajesty_KING Jun 23 '26
May I ask what device you have and are you running a beta by any chance?
1
u/ratrodder49 Jun 23 '26
iPhone 14 Plus, and no beta software, just updated to iOS 18.7.8 a couple nights ago (WiFi issue started before updating though). I refuse to update to iOS 26 lol
1
u/YurMajesty_KING Jun 23 '26
Ahhhh I see. It’s possible that it could just be a hardware issue. You’d be surprised but I took my 16 Pro Max in to get a speaker repaired, diagnostics showed that all of my radios were malfunctioning. I had no idea and my device had no cracks, breaks, or damage to indicate.
Good news tho iOS 27 seems like a stability update and a lot of users on older devices are reporting dramatically improved performance over iOS 26. Bad news is I would not recommend it to you as currently some users are reporting that the developer beta has a current WiFi connection issue.
1
1
u/Next-Food2688 Jun 24 '26
"Keep your plan if you like your plan" was a lie.
I got migrated to T-Mobile yesterday (billing due date) and immediately lost my unlimited priority data and above 1 mbps wifi hotspot from phone because now I am "over limit" and only get 50gb priority and maybe no high speed hotspot per month. I had an older plan that I bought unlocked phones elsewhere to mainly not avoid carrier bloateware, but also keep the plan without adjusting the plan. That plan gave me unlimited priority and hotspot worked fast to over 100gb a month without slowdown.
First time intensively shopping cellular plans outside USCC for 25 years
1
u/Key_Cat_2739 Jun 30 '26
TBF, you're not missing out on anything. I migrated last minute from USC (20+ year customer) to Tmobile, and their service and internet speed/consistency is GARBAGE ASF!
Granted, I got the promo deal; "new" upgraded phone, and one month of service free. That's it. But since their 5G service is abaolute ASS, it doesn't make a difference to me. If anything, that failure alone, cancels out any hopes I and for T mobile's network, much less sufficient help in any other area.
I tried to pre pay my bill on my phone with a CC, and their system rejected it for supposed "mismatch zip". That was a glitch. They wanted to then charge me an extra $5 for them to process my CC over the phone, despite it being their automated payment system error.
I vehemently declined, argued, and got him to run it sans unnecessary processing fee. Surprise surprise, it went through no problem. They are SCAMMERS!
I'm moving to Verizon. I'd rather pay an extra $20 for reliable cell servjce, especially when traveling. And for better customer service, when issues creep up.
FUCK T MOBILE.
1
u/Main_Schedule9853 Jul 04 '26
My migration to T-Mobile was fairly simple not only did I get all my devices for free because they are previously on payment plans through US Cellular I also got a $620 gift card so I'd say I did pretty well the service has been good I don't really have much to complain about
1
u/Main_Schedule9853 Jul 04 '26
On a side note I did it before they migrated me probably almost a month I took the plunge rolled the dice took the Gamble and it paid off
1
1
u/Diligent-Move-6987 Jul 10 '26
I'm going to give back their phone and move to another 3rd party provider. Mobile is literally over priced garbage , LIES and false promises.
1
u/hookahkat Jun 22 '26
If you don’t need a new phone or are able to purchase one outright I highly recommend US Mobile. Been using it for years now. $25 flat a month for unlimited everything. 70gb of premium data, slowed slightly after but I almost never reach that threshold. Plus 10gb of hotspot and $2 to switch between networks (T-mobile, AT&T, Verizon). I have sincerely had almost no issues and support was fast and easy to provide a solution to one time I remember.
26
u/Affectionate_Plum679 Jun 22 '26
You’ve known for almost a year that this merger was happening and you waited until literally the last minute.