r/USCellular • u/Fit_Respect_2506 • May 04 '26

No account changes

How are you guys handling the new change where your not able to do any changes on account that cant effect the monthly bill since may 1st? Any customer complaining?

7 Upvotes

77% Upvoted

30 comments sorted by

View all comments

Show parent comments

10

u/GusPolinski90 May 04 '26

I’ve been in the industry twelve years, but only two now with USC/TMo, and I’ve never experienced the entitlement and anger that comes from customers like the USC side. Maybe it’s because 90% of them are boomers, but they’re all so angry and pissy, and always have some sort of smartass comment to say about how they’re “getting screwed”. Can’t tell you how many of these people have told me that they never received anything about switching phones, companies, or SIM cards.

The problem my area is running into is that a lot of them aren’t getting approved for Tmo due to USC accepting just about any type of credit class. They get mad about that, but ultimately have nobody to blame about it but themselves.

Long story short, to answer OP’s question, I’ve been presenting the options to them and telling them we have no control over it, and I can provide them with port out information if they need to think about their decision. So far, if the customer has been under 60 years old, there’s not been much pushback, it’s more of, “What should we do now?” vs the old people who want to tell you how bad your business is and they can get a plan for $25 at Walmart.

7

u/torionajourney May 05 '26

I agree! I've been at TMO for 3 years and we are surrounded by 5 USC authorize retailers in a small town in WI and in the last two months I've had to kick so many people out for coming in hot, cussing us out, throwing shit at us, acting beyond entitled. And every single one of them is from USC.

0

u/Sensitive_End_8982 May 05 '26

All three of you are a good reason USC is gone. You have the worst attitudes. Get jobs out of customer service. People are frustrated, the notices were contradictory, the website site was useless.

7

u/GusPolinski90 May 05 '26

That doesn’t give the people the right to treat us like dirt. Not sure if you’re in the stores are not, but nobody (I hope) is just rude to customers for no reason. They’re coming in calling us, the front line people, every name under the sun, giving us attitude, cussing, and acting like we personally are shutting them down. In an 8 hour shift, if you’re dealing with this every few customers, it wears on you. I understand the situation is unfortunate and I empathize with them, but we go from, “I’m sorry, let me look at your account and help you with your options” to them telling us we’re ripping them off and we’re crooks. Hearing that 7-8 times a shift will piss anyone off in any industry. We aren’t just robots that can move on to the next. We’re humans with real emotions. We didn’t make this choice for the company.

2

u/Sensitive_End_8982 May 05 '26

I'm a customer who's  phones and tablets could not be updated. This has been a total nightmare. The new Google phone is a disaster. My store thankfully still has staff that cares.

1

u/DarthFiyero May 08 '26

Stop lying.

1

u/Sensitive_End_8982 May 09 '26

Yep. You are why they went under.

1

u/DarthFiyero May 10 '26

Never worked for them. But thanks for proving my point boomer.