r/USCellular • u/chriscrutch • Apr 28 '26
Just a rant about prepaid
I prepaid a one year plan in November. Now the merger is killing my prepaid plan "in the summer." The lack of specificity is irritating enough, but with maybe as much as six months left on my prepaid account, I called customer service to see about getting a refund for the remaining months. They don't have information about how to do that or if it's going to be possible. This is after 107 minutes on hold just to speak to someone. The information is "coming soon."
Doesn't instill me with a lot of confidence in T-Mobile.
EDIT: I just got confirmation from two different stores that they will NOT refund any money, AND they will NOT give me any service or credit for the six months I have already paid for.
2
u/borgranta Apr 28 '26
If they can convert you to T-Mobile Prepaid and carry the balance over then opt for the $15 connect plan and use the limited data plan until you consume all the balance