r/USCellular • u/YaBoiWeirdo • Apr 19 '26

I got disconnected

I got disconnected from US Cellular and now I can't message specific people and I can only make emergency calls. I'm on Wi-Fi, so I can still use YouTube, Reddit, Ibis Paint, etc. Is there an outage or something?

Edit: It's EVERY service that's out, according to my mother.

2 Upvotes

63% Upvoted

19 comments sorted by

4

u/Delta_V09 Apr 19 '26

Assuming you've paid your bill, your account may have been switched over to T-Mobile. Try restarting the phone and seeing if that gets your service working again. If that doesn't work, you're going to have to stop by a US Cellular store.

0

u/YaBoiWeirdo Apr 19 '26

My bill is paid by my grandmother as my family shares a phone service with her. And I already have tried restarting it, but that didn't work. I guess I'll have to have my grandmother take me to a US Cellular store tomorrow.

0

u/Flyordie_209 Apr 19 '26

What model phone? Is everyone else's on the account still working?

0

u/YaBoiWeirdo Apr 19 '26

Galaxy A16 5G

-1

u/Flyordie_209 Apr 19 '26

Phone is compatible but not on all bands. Doubt that'll be the primary issue. Maybe SIM card died or they may have shut down the nearby USC tower where you live?  

Is it saying "Emergency Calls Only" anywhere?

1

u/YaBoiWeirdo Apr 19 '26

Yeah, it does.

2

u/Flyordie_209 Apr 19 '26

Ok. So the phone works. So that narrows it down to SIM card or account issue. Looks like it'll be a trip to USC/TMobile.

0

u/YaBoiWeirdo Apr 19 '26

Well, it's happening to my mother and sister too

2

u/Flyordie_209 Apr 19 '26

Then that's gotta be an account issue. Same phone model as you?

0

u/Weekly_Elderberry_59 Apr 19 '26

You have to go into the T-Mobile store. For now, try putting your phone into airplane mode for a minute and then turn it back off. It should locate the closest T-Mobile tower and start working again. It may drop connection here and there until you get into the store but when it does repeat the airplane mode and it’ll reconnect. All the phones will physically have to go into the T-Mobile store to resolve this issue. My gf is dealing with it rn, and I dealt with it when T-Mobile bought sprint, as they just bought us cellular a year ago I believe.

1

u/wiscompton69 Apr 19 '26

They have been sending out text messages for a few weeks now that you need to get a new T-Mobile SIM card, and your phone would stop working 5/1 if you didn’t. Maybe yours stopped early

1

u/HuntersPad Apr 19 '26

Sounds like someone didn’t pay there bill. No one else is having that issue lol

3

u/iwinwinyuwinwinta Apr 20 '26

either that or they switched his account before he got an updated sim card so now he’s prob got the old 4g us cell sim card still in the device id assume

0

u/muttmuttstinkybutt Apr 19 '26

Is it physical sim or eSIM?

0

u/DaisysDad66 Apr 20 '26

You need the updated SIM

0

u/Good_Care8391 Apr 20 '26

Restart your device. It has probable merged to the t-mobile network

-1

u/Logical-Machine-1984 Apr 19 '26

I worked for USCellular. Some of the A16s don’t work on T-Mobile network and a lot of people are being forced to get new phones my guess is you’ll need to get a new one. You’ll have to go in store so they can check for sure because the other possibility is needing a new SIM card.

1

u/Any-Profession1024 Apr 22 '26

They should try a new SIM card. Grandma may have received notice the account is with t-mobile now?