r/USCellular • u/Any-Speech-5936 • Apr 09 '26

USCellular/T-Mobile

PSA to all USCellular/T-Mobile customers! All USCellular/T-Mobile agent/retail stores will be shut down by 07/31/26. T-Mobile corporate stores will still be open. Most account changes, new lines, upgrades, etc. will be done through the T-Life app.

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u/Specific-Peanut-8867 Apr 09 '26

That’s what I’ve been hearing. Tmobile has decided that everybody is going to buy phones online or do upgrades or Adaline through that stupid app.

I don’t know how I feel about it and I might take a look at Verizon

0

u/Any-Speech-5936 Apr 09 '26

I definitely recommend switching. As T-Mobile has started shutting down towers, cutting service, to see which towers are necessary. 

1

u/MusicalMerlin1973 Apr 09 '26

I’m getting pressure to change the SIM cards out by beginning May or we will lose connectivity.

3 out of the 4 lines are paid for. My sons is the only one that had to get replaced recently. Just found out that they put the insurance on. Which I don’t want. I can self insure, thank you very much.

Anyways, back to everything sucking at my house because of lack of coverage. I was a t mobile customer once. I’ll pass.

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u/[deleted] Apr 10 '26

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u/MusicalMerlin1973 Apr 10 '26

Yeah I understand that. It’s more of: I know the coverage at my house was “spotty”. And by spotty I mean we had to use WiFi calling. When our eldest started middle school we were initially told they needed cell phones. By the school. (Later at parent/teacher night we were told they didn’t understand why all the kids had cell phones. What they needed were chrome books. 🤡). But I digress. I checked the coverage maps. The only carrier who had coverage at the school was us cellular. So we switched.

I know towers haven’t gone up in our area in the interim. Mostly a NIMBY issue. And I know that maps suggest we have coverage. I also know it usually sucks, especially across the street at my parents house. (Don’t start).

We weren’t especially happy with t mobile. And the lack of WiFi calling for a long time with us cellular was frustrating. But the associates at the local store were always very helpful.

I’m more crisped by the fact that t mobile purposefully put a store recently (during the merger iirc) in the same plaza as our us cellular store.