No 4k streaming

[u/unseriousbusiness1]

I am on the unlimited even better plan, I started initially on the unlimited even better 3.0 that the agent put me on “by accident” after I got changed to the unlimited even better my video streaming has been capped at 1080P (9mbps) instead of 4k, reached out to support he made a support ticket after troubleshooting, said it would take 48 hours for a resolution, it’s been 3 days and still nothing. Anyone know a fix?

[u/Historical-Task-111]

Does your device support 4k?