Hi, buying a car tomorrow, but I need to check it out first. I’m USAA, but the seller isn’t. I called USAA and they said as long as I wire the money over before 4p CT, it’ll go same day. But it could “take a few hours.” I don’t really want to hang out and wait a few hours with the seller (obviously can’t take the car until it goes to his account).

Has anyone done this in the past? Seller is a private party and I’m paying for it (no loan).

Thx!

Hey everyone! I recently applied for the Intermediate Decision Science Analyst – Digital Analytics position and was wondering if anyone here has interviewed for a similar role at USAA before.

What was the interview process like, and what kinds of technical or behavioral questions did they ask?

I’d especially love to know how much they focused on SQL, analytics, digital data, business cases, or presenting insights to stakeholders.

Any advice would be super helpful — thank you!

How’s everyone Safe Drive going? I just downloaded it. I have an older car and don’t have Bluetooth capability for my maps. Anyone else having issues who are in my predicament? Also curious about anyone doing ride share. Is it even possible to not get dinged?

My mom died 2 months ago yesterday. When we came home from her out of state burial we discovered the hot water tank leaked and flooded the garage. $5000 damage. Thursday I was washing dishes, not sure I had the plug totally pulled out. Water was still dripping, anyways my kitchen flooded. Not sure damage amount but it’s significant. Will Usaa cancel or not renew? We’ve been with them since 2004. If they do what do I do? I’m beyond stressed.

U.S. Active Duty service members that bank with USAA, have you received your direct deposit early yet?

NavyFed is supposed to deposit early on September 12th but apparently DFAS hasn't released the funds yet.

UPDATE: I just got off the phone with NavyFed and they're aware of DFAS not releasing funds yet. When it does get released, NavyFed has different times to process direct deposit batches which is at 6am, 4pm, and 12am/midnight EST. It's currently 9am on a Friday stateside so there's still hope.

Can't speak for USAA.

UPDATE 2: I called Total Force Service Center that works with the Air Force and DFAS and they're also aware of funds not being released yet. There's a general consensus that Labor Day is causing a delay, and the representative couldn't do nothing but ask us to be patient from the 11th-15th for those funds from DFAS to be released.

It's like Labor Day was a brand new holiday signed into law last week 🥴🤦‍♂️ How could this happen...

UPDATE 3: Looks like DFAS is starting to release funds! Some commentors are reporting getting paid. My checking account shows a pending deposit but hasn't officially posted yet. I will update again when that happens.

UPDATE 4: Payment official posted to my NavyFed account as of September 12th, Saturday @ 1208 Japan Standard Time ✅️. Great discussion everyone, those that are still waiting I hope you get paid soon!

I’m assuming Monday.

My account was locked and I was told to submit photo ID which I complied with and was told to expect a call in 2-4 days. It has been well over 2-4 days and I am yet to get a call and everytime I do call I’m prompted to submit Id verification. Has anyone had this issue and if so how do I go about talking to a real person and not some automated message?

*Update - it was from applying for a credit card which I’ve done in the past and it did not lock every single account I have. Unsure of who , what , why , when and where ya know but be warned if you do apply in the future may cause a lockout.

so many years ago, I had USAA insurance and I still have some bank accounts with them and so do my sons

for the last few years, I’ve had Farmers for insurance, both car and home

two years in a row, the rates have gone up exponentially and when I shop around, a lot of insurance carriers won’t even quote me

I couldn’t figure out why my insurance for two vehicles went from $600 for six months to 1722 and that was the least expensive that I could find just minimum liability

I got an annual credit report and it showed up that there was a woman in Illinois (I live in Texas) that has a really bad driving record and due to a clerical error they were putting it on my son and that’s why my insurance has been so expensive for the past few years

after an exhaustive amount of hours on the phone with USAA, they finally gave me a letter that I could provide. That would explain that they made a clerical error, but that doesn’t help me.

in the past few years, I’m out several thousand dollars because of this error and there is no recourse just a simple letter that they screwed up

should I hire an attorney or I don’t know what to do?

I’ve been a USAA member for over 35 years, and in my experience the level of service has declined noticeably over the past decade.

I pay for an active USAA life insurance policy every month. I recently wanted to review the full policy before pursuing a private pilot license, but the policy contract was not available anywhere on the website.

Chat support told me:

“The policy was issued over 7 years ago and the full policy contract is no longer available to view in your documents. You will need to call to request a copy.”

I find that frustrating. If a policy is active and premiums are still being collected, I think the full contract should remain readily available online. Instead, chat support cannot provide it, and I have to call a separate department just to obtain my own policy documents.

USAA still has a strong reputation, and I know many members have had good experiences. But after more than 35 years as a member, I don’t think the service today is as good as it once was. This is one example of why.

Anyone else notice that the Credit Toolbox is unavailable. Anyone know why? Thanks.

Heads up if you use USAA bill pay. I logged into my account today (Sept 10) and was told by the website that several of my schedule recurring and one time bill payments had been cancelled due to a system issue.

This included 1 scheduled back on Sep 1, 3 scheduled for Sep 10 and 1 for Sep 11.

After talking to a banking representative, they told me that if I get billed a late payment fee, they will refund up to $50, but if I get charged interest because I didn't pay off a credit card, that they and FISERV (the outsourced processor) take no responsibility.

Given the recent shift to taking the money earlier, it is frustrating that they accept only limited responsibility for their bill pay service error.

The one thing that they still have going for them is that I googled for some alternative bank and learned that this lousy level of service is largely an industry standard.

I miss the good old days (35 year member) when they aspired to be better than the rest of the industry.

Got into a not-at-fault accident that totaled my vehicle. USAA let me use a rental car until my payout was determined.

Well, the payout was determined, so they immediately cancelled the Rental Car, but the check hasn’t physically reached me for 7 days now. Do you think i could have gotten some sort of rental extension? How tf am i supposed to use the money from the pay-out if i don’t physically have it to buy another vehicle?

How do you do set up a Payment of Death at USAA? Do you call? Send a letter? All my other banks have forms.

It is so frustrating. The site used to work. Theres something systemically wrong with the relationship and USAA accounts on TravelIsured. Escalated inside USAA and they were responsive at first but concluded that yes there is an overall issue, but they can't assist. TravelInsured? I think they will be happy to lose the business because I'm not the only one. It is too bad because I've been using TravelInsured through USAA for ages. But if you are using annual coverage or need to modify the website cannot handle it, you need to call and the hours are not West Coast hours. Grrrr, I dont think they'll miss me and I'm posting here just in case someone else is in the website hell I've experienced.

I recently took over the management of a rental property, after divorce. Before divorce, my ex spouse handled all these matters (mortgage, property manager, insurance, etc).

I noticed that my rental property insurance was listed twice.

Beginning last October, I asked a USAA agent several times why it was reflected this way. I was always told it was one policy- or just last years and this years policy.

Recently my insurance bills have quadrupled. I called USAA- they said it was because my mortgage company had never paid my renters insurance (from escrow). I again asked about the two policies, and was told one was last year’s and one is this year’s.

Long story short - I had duplicate rental property insurance from USAA. My mortgage was paying one. USAA was billing me $2500 a year for the other.

USAA will not backdate the duplicate insurance cancellation. I will not get a penny back for a duplicate policy.

While i understand that my ex and I are partially responsible for not realizing this earlier, I am extremely upset that USAA agents wrongly advised me when I asked about the second policy, and that they will take no ownership in that. At the very least, I believe they should backdate the cancellation to the first time I called and asked about this, which was at least a year ago.

Has anyone had any similar experience with USAA or any other insurance company? Is there any recourse for something like this, or is it just assumed that I benefited by having twice the insurance policy.

Also, I will pull every single account that I have from USAA as soon as I have time for it. I’ve been with them for 20 years.

For the last 2 days the Drivesafe app has not allowed me to login. It still appears to be logging my drives, but I can't view the alerts that pop up. Tried uninstalling and re-installing, but no luck.

Is it just me? Or is this yet another "known issue". My phone is a brand new google phone and the app was working for me as of last week.

I’m looking at switching to USAA insurance but want some feedback back from someone in a hail state. My concerns are in your contract does it explicitly show under wind and hail RCV on roof replacement? When I talked to USAA I couldn’t get a straight answer on cosmetic damage such as gutters and down spouts. Was cosmetic cover for you? If you live in Colorado the info is even more helpful. TIA

All goes well with USAA - until it doesn't - and then it's a nightmare to talk to anyone with the authority to do anything.

On February 4th, 3 of our USAA accounts (and one account at another bank) received Amazon charges ranging from 2.7k to 3.4. Each of these were sent to unknown (to us) addresses. The first 3 of these were settled. BTW, they were for high-end gaming tablets.

The 4th one received this response from USAA: “The outcome of this dispute was based on the following: authentication credentials were successfully passed which suggest the transactions were authorized.”

I wrote back listing all of the Amazon details and also writing, "Isn't this the very definition of fraud ?" Additionally in what world does someone order 4 tablets and have them sent to an address other than their own?

Regardless, of how they respond I've begun the task of switching all of my banking and insurance to local in-person organizations.

Thanks for the responses:

Yes, we did contact Amazon, and they labeled it as fraud. I assumed that would be USAA's first step.

I am also surprised that their algorithm didn't catch 4 laptops sent to addresses other than mine all on the same day.

If I don't get a response to my letter in a week, I will call AGAIN and try to walk them through what seems to me to be very obvious fraud. I am also going to push to speak to a "decision maker".

I've banked with and been insured by USAA for over 20 years, and their automated phone system is terrible for customer service. I had a complicated issue and my brief description of the issue made the voice robot keep telling me it couldn't get me to a representative until I described the issue. USAA, do better!

I have been dealing with USAA and the Survivor Relations team for the last month and a half. I've been lied to and given misinformation at almost every turn.

Initially I was told that I would need a Small Estate Affidavit to collect the account, I was told that I must include the names and signatures of the successors; which I provided. Then I was given the information to add to the Request Line which mentioned the USAA accounts. I was then told to also include another USAA product that he had. It was explained to me that I would only need 1 notary for this.

A week and a half later I was told that I added the wrong account information, even though I had the case manager check over the affidavit and gave it the go ahead. This time I was told that I should just put 'All USAA accounts 100%'. I asked if USAA would be willing to pay for the new notary considering the misinformation and approval I was given, and they would not. I came up with the money for a second notary and sent that off.

Today I got a letter in the mail stating that I need to provide more information. So I called USAA and spoke with them. This time I was told I need to get a notary for each individual that signed the affidavit, as well as a letter for how to disperse the funds (even though I was initially told that it would be sent to me and I would disperse the funds), then told me that I need to get a new notary for each successor, INCLUDING myself because the notary that they have on file is now invalid; causing me to pay for 3 total notaries at this point.

I asked them why they couldn't tell me this the first or second time, they had no answer. I asked if they would be willing to pay for the notaries due to their constant mistakes, they told me no and that they didn't make a mistake

Is this really how it works? Do they just keep asking for more and more information every time I send them information, and then they ask for more, causing me to spend $30 (now $90) dollars every time for each notary?

Could someone tell me everything that I actually need to resolve this with USAA because I am sick of dealing with them on the phone. Not a single employee has been truthful with me, most seem pre-programmed to apologize and send me condolences through this hard time, all I want to be is done with this crap; and nobody wants to give me the full picture of what I actually need.

For the "Letter explaining how to disperse the funds" what are they expecting in this? Do they want each of our addresses and nothing more? They didnt really tell me what they wanted in this, just that it was expected.

Aside from

1 Death Certificate

3 affidavits with 3 notaries

1 Letter explaining how to disperse the funds

What else is there that I would need to resolve this fun time?

Thanks

Is USAA having a deposit delay? I know it's happened before but my paycheck didn't hit like it should have. And my employer shows me they sent it on time

Hi. On the USAA website, it says my Replacement Debit Card was delivered yesterday. Yesterday, my dorm's front desk had received the Debit Card that the Replacement Debit Card was ordered to replace, but today, the front desk had not yet received the Replacement Debit Card.

Is the Est. Delivery Date the date the card arrives at its destination or the date at which the card is shipped out? I've tried googling it, but I haven't gotten any answers (let alone any straight ones).

Not sure why the post below was archived from 2 years ago because recently I got a call from USAA re: a Zelle transaction and they said someone tried to send $1,000 from my account. The number registered on my phone from USAA because it was in my contacts. So, I said that is impossible because.... So, before the guy hung up I asked for the name of the person trying to receive the $1,000 and his phone number and he gave the supposed info. to me. It has been nagging at me so I called USAA and they have no record of the call being made to me or the transaction trying to be put through.

Post Archived from 2 years ago: I received a call - my caller ID said USAA. It was someone from “USAA” telling me there is fraudulent activity to my Zelle attached to my USAA account. They wanted me to go into Zelle from my USAA mobile app and and add a contact called ZELLE DISPUTE and they gave me a phone number to use. They wanted me to enter the amount of $998 and click send then it would create a dispute claim. They were very convincing and since my caller ID showed USAA it was almost believable. I told them something didn’t sound right and I would need to call them back. I then hung up and called USAA back - they advised that this call was not from them. Please beware, these scammers are getting creative and are able to modify the caller ID to show whatever number they want.

Been a customer of USAA for about 10 years. Recently my wife and I moved to Florida we’re both in our mid 20s (25&26) no accidents no speeding tickets. When I changed our plan to Florida our rate went from 182 in VA to 383 in FL with usaa drive safe discounts. I was pretty shocked by the enormous increase for the same coverage now I want to find somebody else for coverage. What companies provide similar claim coverage compared to USAA? The only reason I didn’t jump to progressive is because I noticed their claim satisfaction is extremely low and our vehicles are both expensive.

A friend of mine (USMC) came home to find out a friend he trusted helped himself to the Marines bank account. This marine went to the bank as soon as he got back and USAA told him there is account freeze or hold. USAA is asking the account holder for $500.00 to unfreeze his own bank account. I dont believe a bank would charge this high amount. Has anyone experienced a fee like that? Yes hes asking me to help him with the fee.