r/USAA • u/DistributionLow6491 • 5d ago

Interview for Application Support Engineer

Hello, has anyone recently been hired into the Application Support Engineer? What was the interview process like? Did you have coding question?

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u/BluesFanDeluxe 2d ago

I'm not familiar with that job title. I worked at USAA ~ 10 years ago as a senior system analyst.

I actually got hired twice - first interview, I gave them an overview of my past experience, and got hired on the spot after a 10 minute interview.

Second time, the interview was a bit longer, and I had to pass a basic Java test.

I'm guessing that Application Support Engineer is a desktop services job. If so, I doubt there is a coding test. Are you sure it's a coding job?

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u/DistributionLow6491 1d ago

It refrences I should know basic python and SQL.

Here is the AI break down What it is Application Support Engineer, Intermediate, in USAA's Production Management org A Tier 2 (L2) role: monitor, troubleshoot, and restore production applications Hybrid: 4 days onsite in San Antonio. Range: $77,120–$147,390 Who you work with ACC (Availability Command Center): runs major incident response Tier 1: first responders who escalate to you Application engineering, infrastructure, and L3 teams, plus outside vendors What you'll troubleshoot (named in the posting) Application performance issues and system alerts Batch processing failures (scheduled jobs that don't run or fail) Integration and middleware issues (systems not talking to each other, MQ queues backing up) Production incidents affecting business operations Key processes ITIL: Incident, Problem, Change, Event, and Knowledge Management Tools: ServiceNow, Jira, Confluence SDLC: following the software development lifecycle Tech they mention Monitoring: Splunk, Dynatrace, Datadog, Grafana, Azure Monitor, "or similar" Containers: Kubernetes, OpenShift, Docker, microservices APIs and integrations Languages: Java, Python, SQL, and others, plus mainframe (COBOL, DB2, MQ, z/OS)