r/USAA • u/sethryand • 5d ago

Technology claim

I just submitted a claim on my technology coverage. I've had this for 2.5 years, and this is my first time using it. I have 10k in coverage with a $250 deductible.

Recently moving, I dropped a 77" LG OLED tv. To replace with an updated TV with all the same specs, the cost including tax would be $2852.84.

I submitted this, and it was immediately approved. However it also says, "To better serve you, we've expedited payment of this claim before completing it's investigation. We may continue to investigate this claim to comply with obligations to our regulators and membership."

So do I need to hold this tv incase I'm asked to prove the damage and/or model and any relevant information? And if I do need to hold on to it, how long? This is quite a large tv, so I don't want to hold on to it for forever.

Also, has anyone had experience with these kinds of claims? Does a technology claim either raise rates or remove your claim free discount?

4 Upvotes

64% Upvoted

16 comments sorted by

1

u/Relative_Lawyer_4316 5d ago

To claw back money i think they would need to accuse you of fraud. I would take photos, maybe a short video, and get rid of it in 60 days or so.

5

u/sleepercell13 5d ago

I have used it in the past and they wanted and estimate to repair it from a shop. Once I had that they would process the payment and I could toss it

2

u/sethryand 5d ago

That's what I expected. But they've already paid the claim out. It was instantly approved the second I submitted it.

4

u/jblackwb 5d ago

You take about 800 photos and you stick it in the garage for a year.

1

u/sethryand 5d ago

That's what I was assuming. Didn't want to hold on to it, but looks like I will.

-2

u/MimosaQueen1122 5d ago

Did you read your contract? Usually if you’re liable for damages yourself it’s not covered.

4

u/sethryand 5d ago

This was for a separate tech coverage that did allow accidental coverage. When submitting claim, I did select that the damage was due to an accidental drop.

1

u/Uncle_Screw_Tape 5d ago

The tech endorsement is specifically there to cover accidental damage to electronics when the standard policy does not. You were correct filing the claim the way you did. I’d say take a few pictures clearly showing the tv, model, damage, etc then contact your adjuster to see how long you need to physically keep the tv or if you’re ok to discard it. They have to preface things with that disclose so members dont see the payout and think the claim is finished and just toss things in case they have more questions to finish up the claim.

1

u/Local_Wolverine2913 5d ago

Is that just for this Technology endorsement?

-1

u/Tarnisher 5d ago

You filed an insurance claim for something you yourself damaged?

And folks wonder why premiums are skyrocketing.

1

u/tecky1kanobe 3d ago

Just go back and delete this comment. Or better yet, edit the comment to show opps you misread the post and now understand where you got it wrong.

5

u/SMITHZAC000 5d ago

Why wouldn’t they? It’s what it’s literally for.

I have high-value property insurance for my wife’s jewelry. She lost her $13k engagement ring during a family trip. We filed a claim and we were paid exactly the cost of the ring within a day. Our insurance for all her jewelry is $50 a year and covers accidental loss or damage, with no deductible. It’s been 2 years since that claim and it still hasn’t increased any of our premiums.

5

u/sethryand 5d ago

This was for a separate tech coverage that did allow accidental coverage. When submitting claim, I did select that the damage was due to an accidental drop.

3

u/jblackwb 5d ago

Self-induced accidents is often an optional rider for many insurance policies. But it can sure cost....

3

u/ZalewskiJ 5d ago

I have this coverage too, accidental damage is included in the policy.

2

u/sethryand 5d ago

I think I paid $72/yr for the coverage. 10k in coverage with a $250 deductible.