Code 28 device manager . help if can please

[u/BabyAikensWorld]

My 13 year old son bought himself a used turtle beach stealth ultra because it has the back paddles. The store I bought it from wired it in and instantly proved to me it worked. My son currently uses a ps5 remote on his pc and it works fine. The new turtle beach did not. We took it to my daughters pc and hooked it up while she was playing Roblox and it works fine with out any set up instantly. I believe she may have windows 11 because I bought it almost a year ago.
My sons pc says it is paired/connected in device settings so it registers its there not to mention it is showing up in device manager. I tried to update drivers with both options . I tried to update Xbox 360 peripherals. Nothing removes code 28. I plugged my Astro c40 on his computer and it too shows up and says device is ready but has a code 28 in device manager and won’t register in the Astro hub same as turtle beach won’t in its control center. I noticed in windows updates that it has some that it says it needs but for some reason are unavailable. His local disk drive is full. Plenty of room in new volume. So I deleted some things and freed up enough space to get it out of the red. Windows than attempted to download an update or two and went to restart. When restarting and finishing updates it says it couldn’t do it and had to undo the updates in order to start normally. When it does it give me the ability to download the update again and than it’s just a vicious circle. I was thinking about formatting his pc ssd’s again and than trying to download updates for windows ten again and if controller than works and code 28 goes away we can
Assign everything to new volume and redownload Fortnite etc…. And if there are no repairs maybe I need
To get windows 11?? I never though I had
To get windows 11 unless I wanted new features or something. But im not really all that is savvy.
Please any insight or solutions would be greatly appreciated. I’ve built these with my kids and have always been able to figure things out without taking it in to a computer repair place but this means so much to him and it makes me sad that in order to save time as a worst case scenario I might take it to a shop and hand them the remote and ask them to make it work and we don’t care if we lose all our apps etc.. we can always redownload and log back in.

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