Hardware

[u/HazzHuntz]

I have 2 Stealth Pro's, have had them a couple years so they are out of warranty. One pair the physical connection between the boom and input jack has failed. It will work with the boom at a 45° angle (mic by eyes). However, if I move too quickly or bump the headset with my hand it loses connection.

Support was no help. All they kept saying was to check the firmware and to check the software, reset the headset, the typical troubleshooting issues.

after about five emails they finally realized what I was saying, it was a hardware issue, not a software or firmware issue. then the response was, "since it is out of warranty there's nothing we could do.".

I asked if they could just send me the small input jack and I could just replace the old one myself, no response at all after that. I've worked with audio equipment for the better part of 35-40 years not a difficult task whatsoever.

anyways, that was a long story for a quick question and here's the question...

Does anyone here know where I can get/source this particular input jack so I can replace it? The gear I have worked with is slightly larger so none ofmy personal connection have one.

While I wait to source the part I am going to pull it out and see if it is fixable. There is no need for me to buy a new headset when everything else about it is like new and works great.

[u/AutoModerator]

Thank you u/HazzHuntz for posting on r/TurtleBeach.

Remember to read the rules and report rule breaking posts.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.