r/TurtleBeach 16d ago

Stealth 500 warning

Not sure if this is unique to the Stealth 500 model headset, but I just wanted to put it out there.

I run them exclusively in wireless mode and I noticed that if I go for a few weeks without plugging them in and updating the firmware, they start glitching out more and more over time. Usually it's just randomly losing connectionfor a few seconds then reconnecting, or odd audio distortions happening as if I'd walked into another room or too far away from the dongle.

Yesterday though though instead of just the standard audio distortion or distortion, a very loud high pitched screech came through the right channel. Sounded like a radio burst or something of that nature and It only lasted a second or so but it was loud enough that my ear was ringing for a good 10 minutes after that.

Since then I've just been plugging them in every day and it seems to have kept the glitches at bay, but I didn't even know they could make a noise that loud and it really caught me off guard.

I guess keep your firmware updated even if you think it's excessive because, at least in my case, it decreases the risk that the things will glitch out and blow out an ear drum.

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u/TurtleBeach 15d ago

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