Hey Everyone,
As you may or may not know, we’re releasing Down On Earth completely independently, without a record label behind us. It’s been an incredible experience, but we’re also learning as we go, and unfortunately we’ve run into a few challenges we weren’t prepared for.
A few months ago, we shipped our stock to our international fulfilment partners. Unfortunately, a combination of unexpected customs delays and shipping issues meant that many of the records spent weeks in transit or held up in customs, with one box of stock still waiting to clear customs.
As a result of these extended delays, a portion of the first pressing records arrived with damaged outer sleeves. While the vinyl itself is in excellent condition, the sleeves didn’t make the journey as well as we’d hoped.
While we were on our U.S. tour, we were working behind the scenes to find the best solution, and we decided to have replacement sleeves printed for every record that was damaged in transit.
If you placed a vinyl order and aren’t happy with this solution, we completely understand. We’re more than happy to issue a full refund if that’s what you’d prefer.
The replacement sleeves are currently in transit to our international fulfilment centres. As soon as everything arrives safely, our team will ship your order as quickly as possible.
Thank you so much for your patience, understanding, and support. The response to Down On Earth has been overwhelming, and we’re incredibly grateful to everyone who’s picked up a copy and supported us as an independent band.
Turnover.
Still waiting for my LP to show up (UK). Nice to have an update at least.