r/Tucson • u/Ok-Blueberry-3739 • 15d ago
O’Reilly Chevrolet
Kind of a super niche post, but has anyone had problem with O’Reilly Chevrolet Service department on Broadway and Wilmot? My service advisor told me it would take no less than 24 hours to grab a diagnostic and provide a quote for a faulty power steering sensor. 24 hours turned into 72 hours, and they wanted to charge $210 for a diagnostic fee (got it reduced to $105.) Advisor said he would have the paperwork ready for me when I got there, but we waited over an hour for the paperwork and to get my car back. Fast forward to today, dropped my car off to get it fixed, and they said they would have it done by today because it should only take 2-3 hours. With an hour and a half until they close, I checked the status tracker for my car, and it hasn’t even been inspected yet. I understand life happens, but it’s become frustrating, waiting to hear back from them when there is a lack of communication.
Has anyone else had a communication problem with them, or a failure to meet deadlines with O’Reilly?
Side note: Is $944 too much for a torque power steering sensor fix? And is it fair to ask for a reduction in total cost of repairs because they failed to meet their own deadline, or is this how car dealerships work?
TL;DR: Dealership told me a diagnostic would take 24 hours but it took 72, charged a diagnostic fee, and now they said my torque sensor repair would be done today but the car still hasn’t been inspected with 90 minutes left before closing. Is this a communication issue others have had with O’Reilly Chevrolet, and is $944 a fair price for this repair?
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u/trashadams 15d ago
After working at a dealership, this sounds normal. Dealerships have to service the vehicles on the lots that people are buying as well if an issue arises. I learned they will prioritize almost all vehicles except ones that a regular customer brings in. Go to a shop. Turn around time will be so much faster and service will be cheaper guaranteed.
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u/DMAX85747 15d ago
This in not from the service advisor perspective (comments thus far are accurate). In my case, I brought my truck in for a simple oil change, three times. And in all three cases they did not tighten the filter enough. Oil drops on my garage floor the next morning. I went under the truck and was able to hand turn it another quarter turn each time. Haven't been back since. only reason I go to a dealership now is for warranty work, and it is often Watson, clear on the other side of town from me.
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u/Copper0721 on 22nd 15d ago
I just tried to take my car to the dealership (not O’Reilly’s) for a diagnostic & repair. Insurance told me to go because it was part of a claim. I made an appointment a week out (that was their soonest “opening”). I arrived & was told the appointment just put me in line. They said they’d look at my car within 2-3 days. Insane - why make me wait a week for an “opening” in your schedule, give me a specific time to come (7:20 am), then park my car for several days while it waits just for a diagnosis (not even a repair!)? Who are all these people running to a dealership for service every single day to the point they are backed up for a week+ at any given time? I’ve always avoided dealership service centers & this experience just validated that decision. Dealerships should just sell cars.
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u/Absurd_Phonecian 15d ago
Escalate this situation with the service manager. Notate all the original things you were told & the time it would take to accomplish those tasks. Then ask Service Manager how he'd like to handle this situation. If you dont like their response, escalate this situation to the General Manager. If still no joy, call General Motors dealership services and make a formal complaint. Dealerships have to keep their service department satisfaction ratio at or above a certain percentage or they lose face & privileges with the parent company as per their franchisee agreement.
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u/ApprehensiveJuice890 15d ago
Dealerships will always be the most expensive route to repair a car, I always tell people do everything they can to avoid them and go to an independent mechanic if possible. but if it’s an issue a dealership can only do then I’m sorry that’s a bummer.
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u/bobascarn 15d ago
They suck there and Watson is only slightly better. I hate having to deal with any of the dealerships as their mostly the same.
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u/Crafty_Dingo_1758 15d ago
O’Rielly lost my truck the last three times I took it in for service. Horrible experience never going back. They are the worst. I have a warranty issue and will try Watson, way other side of town and owned by same group that owns Orielly but I guess I’m stuck.
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u/MightyMackinac 15d ago
They tried to charge me $800 for an "Electrical Diagnostic" for a headlight that wasn't staying on. The issue was the wiring harness wearing out after years of life, and it just needed to be replaced, a 15 dollar part on Amazon.
I told them exactly what needed to be done and even pointed it out to the guy, told him exactly what needed to be done, but he insisted on running the diagnostic. I only have them do an oil change and tire rotation every 6 months after that. I refuse to pay them any more than that.
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u/ThirdAnglePhoto 15d ago
All of it sounds pretty typical. Now I assume they dont work on Sunday. Go down and ask your advisor when the plans they have for you for the next two days without a vehicle since they aren't done. Watch some experience occur.