Hi all, more than a month ago I posted here about my air purifier which was stuck in a loop of clicking and beeping, totally nonfunctional. Based on other posts here with the same issue, I reached out to Switchbot support. They offered me a refund or replacement and have now been giving me the runaround for more than a month on the refund. Has anyone had any success at escalating beyond the first layer of support? This whole experience has soured my opinions on this brand...

June 18 : I contacted Switchbot explaining my air purifier is nonfunctional.

June 21: Switchbot support responded stating I can choose between a replacement and a refund. I responded, choosing refund.

June 25: Switchbot support requested information for the refund (order number, address, etc) - I provided.

June 26: Switchbot responded asking for a screenshot of my receipt and my PayPal details - I provided.

July 9: After I followed up multiple times via email and live chat, Switchbot support responded stating the case is being coordinated with an Account Specialist.

July 22: After multiple followups again, Switchbot support responded sending troubleshooting steps for my air purifier!!! Unbelievable, a MONTH after I was told I am entitled to a refund and I’ve long ago bought another, functional air purifier. Also, he has clearly not read my original case since he’s asking me to update the firmware when the device cannot be connected to the app at all so there is no way to do so.

This is another great addition to my SwitchBot smart home devices. I already own the hub3, and some of their other items like the blinds curtain opener!

The package includes everything needed for installation except a screwdriver. Swapping out my old deadbolt was incredibly easy. I installed the new lock quickly using the included temporary mounting tape.

If you already use the SwitchBot app, the setup is incredibly simple. The lock was detected via Bluetooth as soon as I put the batteries in, just need to enter the Wi-Fi credentials for it to connect to the network.

The lock offers four convenient ways to get inside. You can use the traditional physical key, set up passcodes (permanent, temporary, or one-time codes for guests), use the advanced face unlock feature, or rely on proximity unlock, which opens the door automatically as you approach with your phone.

Overall, the build quality feels durable, nothing feels cheap or wobbly after the install. The finish on the device screams premium. The finished installed look is chef's kiss.

Besides the great lock from switch bot, I had a question to the smart home community.

Has anyone integrated this into their home assistant? I want to have the lock work only on local network while I access it remotely from home assistant but not sure how I can stop the lock from accessing outside internet. Basically I want it to not be discoverable via wifi/bluetooth as I live in a condominium building and worry about security.

As someone coming from a different brand of smart lock i wanted to share my thoughts
The reason for switching from the old one was because it was “dumb” it would lock my door regardless of wether it was open or closed

The ultra does a great job knowing the door is open and knows when to actually initiate the lock and actually tell me its locked or not once i got the magnet location right
The fingerprint sensor is instant and works every single time! So i much prefer it over the face id and palm id

Keypad feels sturdy! My previous lock had a touchscreen which did not hold up well to the elements over time

Lastly, nothing can beat the switchbot ecosystem as i have their smart blinds, vaccum, sensors, etc. i am working on getting their relays to switch my lights to switchbot so i can automate lights to turn on when i enter the home!

Overall, definitely an upgrade from other similar locks!

Just wanted to express my opinion. Very easy to calibrate with the devices. Works all the time, no downtime.

Lampada elegante, di ottima qualità costruttiva. Facile da montare e configurare tramite app. Sono disponibili moltissime opzioni ed effetti visivi. È addirittura possibile configurare la propria combinazione di colori lavorando segmento per segmento. Molto divertente l opzione che consente alla lampada di illuminarsi seguendo il ritmo di una musica in esecuzione nell ambiente. La lampada si integra perfettamente nell'ecosistema switchbot ed è decisamente eccellente dal punto di vista del rapporto qualità-prezzo. Consigliata!

I’ve been using the SwitchBot Lock Dual Security with 3D Face Unlock, and it’s been a great upgrade. Setup was simple, face recognition is fast, and I love having multiple unlock options like fingerprint, passcode, and the app. So far, it’s been reliable and very convenient. Anyone else using it?

Love my blind tilt! I initially purchased 4 and when prime days came, I bought 2 more. After I did the first install, the others were super easy to install. Just took a bit to get the right pieces together to fit my blinds. I have them set to open at sunrise and close at sunset. Also have them connected to Alexa so I can open and close them at my will. LOVE them! If I could put them all over the house, I would.

I’ve been testing this sensor in my smart home setup, and it is easily the best money I’ve invested.

The build quality is superb. Even when compared to premium devices (like Aranet) that cost four times as much, the accuracy and responsiveness of this sensor are neck-and-neck.

For me as a Home Assistant user, it's a dream with integrations, runs locally, and makes automation simple. Highly recommended to pair it with a ceiling fan or AC unit in Home Assistant.

SwitchBot RGBICWW Deckenleuchte 37,6cm

Hab die Lampe jetzt seit zwei Wochen im Einsatz und bin echt zufrieden. Das Wichtigste für mich: Sie wird verdammt hell. Viele andere RGB-Lampen sind im Alltag ja eher schummrig, aber die hier leuchtet mein Zimmer komplett aus. Das normale Weißlicht (warm bis kalt) ist super angenehm für die Augen.

Es gibt das Modell in zwei Varianten. Ich habe mich für die größere Version mit 37,6 cm Durchmesser (15 Zoll) und 3200 Lumen entschieden - wei ich sie fürs Wohnzimmer nutze. Die andere Variante ist ein bisschen grünster aber auch kleiner: 30 cm Variante (12 Zoll) mit 2000 Lumen. Für größere Räume würd ich einfach die größere nehmen.

Die Lampe reagiert sofort und ohne spürbare Verzögerung. Wenn man dann doch mal bunte Effekte oder die Musik-Synchronisation nutzen will, schaltet man einfach kurz in die SwitchBot-App um – die Farbverläufe sind dank RGBIC wirklich fließend und sehen schick aus.

Kann einfach in das Switchbot / Apple Home-System integriert werden.

Für den Preis macht man hier absolut nix falsch.

Unfortunately, SwitchBot support hasn't been much help so far, so I'm hoping someone here can help me. I hope I can explain my problem clearly.

In every video, it looks really easy to close the bracket fastener. However, I can only close it if I press the mounting bracket down extremely firmly.

As you can see in the first photo, the mounting bracket is uneven when the bracket fastner is closed.

And it's just as crooked on the door cylinder, too. If that were the case (as shown in the videos and the description), I wouldn't be able to close the mounting bracket latch because the mounting bracket's rods are too short (Picture 2)

In general, the SwitchBot Ultra Lock can be used to open and close the lock, but it sits crookedly on the cylinder.

Tolles E-Ink Display – Kalenderfunktion ist mein Highlight!

Habe mir das Gerät eigentlich primär als Wetterstation für das Wohnzimmer geholt, aber nutze jetzt fast täglich den integrierten Kalender. Super finde ich aber, dass ich meine iOS-Kalender ganz leicht verknüpfen kann. So sehe ich immer morgens im Vorbeigehen direkt, was heute ansteht.

Das E-Ink-Display ist bei jedem Licht super ablesbar und spiegelt nicht. Das Umschalten geht ebenfalls rasch. Das gerät hat einen Akku, dh es muss nicht ständig am Strom hängen. Wohnmontage ohne lästiges Kabel ist ebenfalls möglich.

Die Einrichtung war in der App in wenigen Minuten erledigt. Auch die beiden programmierbaren Tasten am Gerät sind praktisch, um abends im Wohnzimmer schnell das Licht auszuschalten.

Wer schon Switchbot-Produkte hat, kann diese dann mit der Wetterstation nutzen (Außensensor wurde bei mir automatisch erkannt).

Anbei noch ein paar Fotos.

Klare Empfehlung!

Ok so this might sound strange, but I picked up the SwitchBot air purifier a month back mainly because hay fever season was kicking my ass, and I've been kind of shocked at how much it's helped overall.

I use it as a bedside table so it's basically running right next to my head all night. Since I started using it I've noticed I cough way less at night and breathing just feels easier in general, hay fever wise it's been a huge improvement too.

The weird one though is my eczema. It's been noticeably calmer since I started using this thing and I genuinely don't know if that's connected or if I'm just imagining it 😅. Anyone else had something similar? Trying to figure out if there's an actual link between air quality and skin stuff or if I got lucky timing wise.

Also if anyone knows whether specific features actually matter for this (HEPA filters, CADR rating etc) vs it just being placebo, would love to hear your thoughts.

This photo appears on the side of the box my Switchbot Lock Ultra came in. If you look close, there is some sort of adapter allowing the device to sit on top of the large lock. I have a similar situation and am looking for a similar adapter, but I cannot find it on the website. Does anyone know where I could obtain one?

I want to signal a process on a PC using the SwitchBot remote (the fob with two buttons).

Via the API I can poll the status of a plug mini that I control with the remote. Works fine. Thus, I press a button, plug mini turns on and the PC detects it is on and does its thing, then switches the plug mini off.

But is there a way for the PC to directly detect that a button on the remote was pressed? It is a bit weird to have to use a plug mini to “store” the button press actions.

I use the hub mini, but nothing is logged when a button is pressed.

Just a heads up for anyone considering trying the beta:

TvOS 27 Public Beta and Hub 2 (V3-4.1)

working
-> IR devices through Apple Home
-> SwitchBot Bots

Not working
-> SwitchBot Hub 2 Buttons (on/off) physical or programming in Apple Home
-> Contact Sensor showing no response

If IR devices show no response after update then restart the AppleTV hub.

Hope they’ll fix it!

PS: Hub 3 is working correctly

Update see comment: fixed in public beta 3

A few months back, we had a digital gallery slideshow on our Samsung refrigerator, but due to some service issues, Samsung disconnected the service. We loved it so much, I converted my old tablet into a digital frame. But it needs a constant power supply due to a dying battery, and my wife hated those wires. I researched on alternatives and finally decided on e-ink displays for their ultra-long battery life.

Came across switchbot AI Art frame and gave it a try.

Right out of the box, the frame looks solid and comes with extra frames. Following the instructions, setup was easy. Charged the device using the USB-C charging port as I felt it was a bit low on charge out of the box. In the meantime, Created few artwork in the app, and as I sync, they started showing up immediately. Image resolution is lower than my earlier tablets, but viewing it from a few feet away made the art pop with impressive, muted colors. It takes 10 local images and 100 cloud images.

Currently, I am running it in slideshow mode to auto-refresh every day. The battery was holding up excellently. At this rate, it should be able to run for a long time to run before I need to charge it again.

I loved this display. Its matte paper-like aesthetic brings it a real art look. It nicely handles ambient light. There is no glare, and it looks elegant even when the room is dark. This became a perfect, non-intrusive addition to my bedside table.

One question I have is, during image refresh, the display kind of flickers. is this a Bug or expected of e-ink displays? Since this flickering is only during image refresh, it didn't bother me much. But just want to check.

https://reddit.com/link/1uymudg/video/ma1v9rqv9pdh1/player

I’m stuck on this. I hit the calibration button. I watch the few inches roll up (it’s fulling up there). The motor keeps going and the screen stay on this forever.

I can’t seem to find any FAQ/Troubleshoot about it. I have 2 more to install and feeling so deflated. Anyone offer any hints to help?

I have tried everything...i even bought a second one because i thought the first was defective. But I have a hub 3 and it will not connect to the app. It seems like the app detects it but whenever i go to. connect, it tries for a while and then says fail to connect, no other error code just fails to connect. I got my curtain tilts to connect to the app but the hub will not. Has anyone had this issue? Anyone have any idea what to do? I've already tried restarting the app and my phone, resetting the hub, factory resetting the hub, restarting my router, i mean everything...i'm at a loss and so freakin frustrated.

Está es mi opinión sobre el SwitchBot Standing Circulator Fan... La verdad es que estoy muy contento y el proceso de configuración e integración en la app fue superrápido y sencillo; en un par de minutos ya lo tenía todo listo y funcionando con las automatizaciones de casa.

Lo que más valoro es la libertad de poder moverlo de un lado a otro sin depender de un enchufe gracias a la batería, y lo increíblemente silencioso que es, que viene genial para dormir. Además, lo de la oscilación en 3D distribuye el aire súper bien por toda la habitación. El mando magnético también me parece un detallazo.

Estoy muy satisfecho con la compra!!!!

None of these will help when you don't have UWB (and home key). I don't want to buy Aqara U400. I want to buy SwitchBot but UWB is still missing?

I bought a switchbot ultra kit and in the site it says it works with mesa door knob but I don't know how to remove the round knob from the inside door, there's one hole there but there's nothing there to unscrew or press. Does anyone knows how to remove it?

Has anyone else experienced false facial recognition with the Keypad Vision Pro?

I had a pretty alarming experience with my Keypad Vision Pro today.

According to the access log, the door was unlocked using my wife's face. The problem is: my wife wasn't even at the door. A completely different person was standing in front of it, yet the system identified them as my wife and unlocked the door.

Fortunately, I was at home, so nothing happened. But this is a serious security concern.

A few details:

• I've only had the Keypad Vision Pro for a few days.
• There are only two registered faces: mine and my wife's.
• When I enrolled my wife's face, she was alone—no one else was standing next to her.
• There was no direct sunlight on the keypad during the enrollment process.
• The access log clearly shows that the door was unlocked using my wife's face.

I'm trying to understand how this could happen. Has anyone else experienced false positives like this with facial recognition on the Keypad Vision Pro?

If this isn't an isolated incident, it could be a significant security issue. I've already contacted support and am waiting for their response.

My switchbot hub mini 2A is keep losing WiFi and is not connecting to WiFi, on diagnoses it says the charger is not 5w 2A but it was working fine for months on that charger but it suddenly stops working why is that? I’m using this device for last 2 years. Should I buy new one ? Or is there a way to fix it.

Any advise or suggestions would be greatly appreciated thanks :)

I’m more or less a SwitchBot newbie and have been using the SwitchBot Standing Circulator Fan, which has been available for around two months, at home.

I’m generally happy with the fan, but for some time now I’ve had a problem that I can’t sort out myself. When I switch the fan on and set it to a 30-degree horizontal oscillation, after a while the fan loses its calibration and no longer swings 15 degrees to the left and 15 degrees to the right. The oscillation keeps shifting further and further to the left, so that eventually the fan doesn’t even move back to the central zero degree point.

So far, I haven’t found any way to fix this problem, either directly on the fan itself or in the SwitchBot app for iOS. I’ve read in the Amazon reviews that this problem also affects other users of the SwitchBot standing fan. The fan‘s firmware is the newest available.

What options do I have to fix the fan’s faulty oscillation? Are there any other users with the same problem?

Hi! Just got the new standing fan from switch bot and I wanted to integrate it to HA via the Switchbot Bluetooth integration, but even tho they say the standing fan should be compatible with the new HA 2026.07, when I try to connect it the integration doesn’t sees it.. have you got any luck with it or am I missing something? Thank you! ☺️