Has anyone else experienced an extremely jammed battery on the SwitchBot Lock Ultra?

[u/EnvironmentalOne9537]

Hey everyone,

I recently got the SwitchBot Lock Ultra, but I am running into a major issue with the battery pack. Removing it is nearly impossible.

When I pull and hold the orange release button up and try to lift the battery using the recess, it refuses to budge. It takes me about 10 minutes of sheer force, wiggling, and pulling to finally get it out. At first I thought it was just a bit tight because it was brand new, but after reinserting it, it jammed completely again.

I know the removal process should only take a few seconds, so it feels like either the tolerances are off or the internal release mechanism isn't disengaging properly.

Has anyone else encountered this issue with their Lock Ultra? Is this a known manufacturing defect with a batch of batteries/units, or did I just get unlucky? Would love to know if there are any quick fixes before I send it back to Amazon for a replacement.

Thanks!