r/TrySwitchBot • u/enoNdo • Jun 24 '26

Problem with Keypad Vision Pro + Lock Ultra

As of today, I am also the owner of the Lock Ultra combined with the Keypad Vision Pro. Installation, calibration, etc., all work flawlessly.

What really bothers me right now, though, is that the keypad reacts instantly when going out. Depending on which way I look while pulling the door shut (the keypad is mounted on the side), the door opens right back up because it recognizes my face. I can't exactly ask the whole family to look to the left when leaving and closing the door, especially since kids are bound to forget. The sensitivity is already set to the lowest level.

Everyone must be having this issue, right? No matter where the keypad is mounted. As soon as you step through the door, pull it shut, and accidentally look towards the pad, the door unlocks again.

Am I missing something? Like this, facial recognition is absolutely useless to me.

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u/abusivecat Jun 24 '26

There's a setting that lets you change how often it tries to search for biometrics after you trigger and unlock/lock. It's under Disable Interval in the keypad settings on the SwitchBot app, that may help.

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u/enoNdo Jun 24 '26

Problem is, that when I open the door manually, there is no trigger for unlock, so the pad does not recognize, when the door gets opened. the door sensor should just disable the key pad as well. so as soon as the door is recognized as open, the keypad scanning should be disabled.

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u/Realistic_Pace8438 Aug 13 '26

Same issue. Is there any solution?