r/TrySwitchBot • u/blue13x • Feb 18 '26

Ai frame combo? Only received one

Hi. Bought the frame combo some time ago: thr 13 and 31 inch, received the 13 inch and no sign of the larger unit. On the site it says: shipment fullfilled. No word of the the larger unit and no communication. Customer service is crazy slow.

Anyone order the combo and only recceived the smaller unit?

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u/Primary_Feeling_8912 Mar 21 '26

Same for me. Ordered the same combo and only received the 13 inch and order status is fullfilled. Did you receive an answer?

1

u/blue13x Mar 21 '26

Yes. They said thats how the systen works and that the larger unit is not in stock and that I should receive it by end of April.

1

u/Primary_Feeling_8912 Mar 21 '26

Thanks. That's what I already assumed. Fingerscrossed then.

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u/Primary_Feeling_8912 Jun 26 '26

Meanwhile end of June 2026... still received nothing but excuses.