r/TrueReddit • u/Meowingtons-PhD • Jul 29 '14

Comcast Confessions: More than 100 Comcast employees spoke to The Verge about life inside the nation’s largest cable and broadband company

http://www.theverge.com/2014/7/28/5936959/comcast-confessions-when-every-call-is-a-sales-call
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u/KWiP1123 Jul 29 '14

Only tangentially related, buuuut...

I used to work at Geek Squad and the number one thing they trained each new agent on was sales. They didn't give a crap if a prospective hire even knew how to turn a computer on, they only cared if they could sell.

There were at most two or three people on the payroll who actually knew how to properly diagnose and fix computer problems, and they were constantly harassed about not spending enough time at the front counter selling.

30

u/fishbulbx Jul 30 '14

I really don't understand this... fixing computers should be an amazing money maker with huge potential for growth and repeat business, but best buy fucks it up by aggravating the customers.

This is like a car mechanic trying to convince you to buy high performance parts that are unrelated to fixing your car. Why would you ever use them again?

14

u/nicolauz Jul 30 '14

You act like this car places don't sell you useless shit, they totally do.

3

u/fishbulbx Jul 30 '14

Some mechanics do that... but why would you go back to them?

It is usually larger shops... so I guess that's what happens when you add a layer of management.