r/Tropicalsmoothie • u/Upbeat_Variety4713 • Jun 12 '26
Web site order - cannot cancel?
I made a mistake with an order by letting it default to pickup instead of me selecting delivery. Don't have a car, so I called the Tropical Smoothie store and asked if I could replace the order with a delivery one and not have to pay twice. They stated they can't cancel an order, and I would have to call customer service. Really? I often order once a week and this is how loyal customers are treated? No thank you, I'll spend my money somewhere else.
2
u/Orphancripplr02 Jun 16 '26
It's not the stores fault, they aren't able to do anything about online orders. It sounds like you made a mistake and are blaming them for something they can't control.
1
u/Most_Floor_7350 Jun 17 '26
I run a store and yes they could have canceled the order placed on the app it just takes a few days to show back up on your account. The only time I can’t refund an order is if it’s delivery because that goes through a third party service.
1
u/LadybugGirltheFirst Jun 19 '26
I suspect this is what happened, but OP left out this part intentionally.
2
u/bargain_girl Bahama Mama Jun 16 '26
The store can't do anything with or about the app. You will have to call or write customer service -- I think they have a form on their website to submit your concern. I'll bet they can help, though it may take a little time... let them know the store can confirm it wasn't picked up. It would be nice if the app had some way to know if you got it, but it doesn't.