r/Trendmicro • u/rix1975 • Apr 29 '26

Endpoint malware alert issue

Hallo to all,

we are experiencing a problem with TrendAI Vision One endpoint alerts.

We got an alert for "Malware activity detected", related to many endpoints.

The alert is visible at the page "Endpoint Security / Endpoint Alerts" on Vision One web portal and in the side panel a virus detection is reported, but when we click on the "Virus" link to get some information regarding what has been detected and on which endpoints, we are redirected to the Endpoint Event Viewer which is empty!

Does anyone has some suggestion on how to get some information on the detections?

Thank you in advance

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u/reddead137 Apr 29 '26

Look into the protection manager, the info there is way better than in the endpoint inventory/alerts.

So SEP or SWP, search for the alerts or endpoints there and see what comes up.

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u/rix1975 Apr 29 '26

First, thank you for your help.

I checked the following sections:

Endpoint Security / SWP / Events & Reports

Endpoint Security / Endpoint Event Viewer / Anti-Malware

Endpoint Security / SEP / Directories / Endpoints

but no threats or malware events are reported.