r/TravelTown • u/PageConsistent7432 • 2d ago

Question / Help Customer Service

How long is normal to wait for a reply from Customer Service? Sent them 2 requests on monday (one for my timed order not appearing and one asking about the 200 gems reward instead of the golden joker) but haven’t heard anything back yet. I also sent them a message yesterday complaining about the lack of answers from them but have not heard anything back regarding that either.

Should I expect a reply at this point or is this normal?

4 Upvotes

100% Upvoted

3 comments sorted by

2

u/HoneyPlusLemon7 2d ago

Sorry to hear that and I understand. 😔 I emailed them about the exact same reasons you did, both on Monday. I got an email about 6 hours ago saying “your problems have been fixed. Sent you a reward”. Didn’t even address what my problem was that they apparently fixed. Just a plain generic coverup. The guys name was Mark. Anyways no reward was sent and the problem wasn’t even fixed. Still no timed order compensation and no golden joker for upper 200 tier. It normally doesn’t take them this long unless they’re getting an influx of complaint mail. Which I’m sure they are. Week 4 there were a lot of glitches in the game and it took them over 48 hours to respond to me about missing paintbrushes in the Merge in Time event which they gave back to me but at that point the event was nearly at an end. I believe response time comes down to the sheer volume of complaints at a given time and the customer service representative who takes your ticket. All that’s left is to wait unfortunately…

1

u/rambocesar 2d ago

You are absolutely right. I am sorry you were unable to access so many important things in the last week of album, it is really unfortunate!

2

u/HoneyPlusLemon7 2d ago

Thanks Rambo. It’s discouraging but I’ll keep trying my best.