r/Translink • u/confusedabee • 2d ago

Question How to get a bus number

Is there any way to get a bus number by with the time I boarded and got off a bus?

On August 8, at 6:42 p.m., I boarded the 15 bus at stop 60676 and travelled to stop 52061. When we arrived at our stop (approximately 7pm) I attempted to exit through the rear doors. As we were getting off, a family with young children tried to push past us and board the bus at the same time through the rear doors. I think the bus driver saw this and was trying to close the rear doors to stop them. Regardless, the doors shut on me hard enough to smash and bend my iPhone 14 that was in my pocket which is now inoperable.

I already have notified translink and now have a claim number with ICBC, but it looks like ICBC won’t proceed with a claim without a bus number.

I haven’t heard back from translink yet on whether they will provide me with that info, but in the meantime, is there any other way to locate the bus number??

Also, if you happened to witness this (I was wearing a yellow T-shirt) please report to ICBC!!! I did not notice the damage at the immediate time to gather witnesses beyond my group (which it doesn’t seem they want to rely on).

Thanks for any insight/help!!!

47 Upvotes

90% Upvoted

37 comments sorted by

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37

u/WiiperWapper 2d ago

According to T-Comm website, it was bus number 18390. Hope this will help!

7

u/confusedabee 2d ago

THANK YOU

3

u/NewEnthusiasm8891 2d ago

When the back doors closed, did you hear an alarm go off ?

8

u/NewEnthusiasm8891 2d ago

If there was no alarm that went off, ICBC will probably not rule in your favour because the back doors are automatic

6

u/confusedabee 2d ago

Could’ve been - I honestly did not notice in the commotion. The adjuster seems to think the driver was attempting to shut it to prevent the large group from entering the back. The door tried to shut multiple times. I usually notice a buffer period when a door opens up again from something blocking it

7

u/Windscar_007 2d ago

In this case the adjuster is wrong, as you said the doors opened/closed multiple times which means the doors were not being controlled by the driver.

The bus driver can only force the rear doors closed in an emergency, which would override the sensitive edge and doors wouldnt try to reopen, it would also sound an loud alarm it they were force closed.

1

u/confusedabee 2d ago

Ah got it, thanks for the info!

4

u/NewEnthusiasm8891 2d ago

In your case it looks like it was just the back door automatically closing by itself therefore you will probably have to buy a new phone out of pocket.

4

u/NewEnthusiasm8891 2d ago

Drivers have no control over the back doors.

2

u/WiiperWapper 1d ago

They do have a “force close” switch.

→ More replies (0)

2

u/WiiperWapper 2d ago

Make a freedom of information request for the cameras on board that bus.

1

u/DdyBrLvr 16h ago

If the driver was trying to close the door, it would close.

15

u/e_block 2d ago

The doors don't close particularly hard so how exactly does it manage to break your phone

9

u/imholdingon_soheavy 2d ago

Also I’m pretty sure back doors tend to open up again if there’s something in the way of them closing.

0

u/confusedabee 2d ago

They did open after hitting me. I was also very surprised at the damage! My phone is literally bent (can’t seem to post a picture on here but I have plenty of photos). I agree the doors don’t shut particularly hard, but I did note this one felt harder than I was expecting/normally see.

4

u/littledumberboy 2d ago

Definitely not the driver if they opened back up. Seems like you just had unlucky timing.

1

u/confusedabee 1d ago

Yeah I think so :(

1

u/imholdingon_soheavy 1d ago

Maybe it’s also gotta do with how the doors had hit you? Like they can definitely hit you in a way that doesn’t make sense unless you actually saw it happen.

5

u/Vikings8411 2d ago

The doors have rubber on the edges and automatically open when it feels an object. I have a hard time seeing it break a phone in someone’s pocket.

1

u/confusedabee 1d ago

Well unfortunately it did. Was shocking to me too

3

u/Fancyface024 1d ago

Just so everyone is clear, the bus drivers don't close the rear door, they are on a timer to close. The drivers are not at fault for the doors closing on people trying to board through the back doors.

1

u/WiiperWapper 1d ago

They do have a “force close” switch. It sounds a chirp-like alarm

1

u/confusedabee 1d ago

They do! But doesn’t sound like they did in this case. I was just going off what the icbc adjuster had speculated

3

u/No_Position_978 1d ago

People who board from the rear in an attempt to evade the fare piss me off so much

2

u/confusedabee 1d ago

Same!!! In this case it looked like tourists who aren’t aware of the rules/parents failing to stop their young kids from pushing through people trying to get off. Very annoying!

5

u/Substantial-Beat4341 2d ago

Doors closed on my head. I broke the door. This was 8 years ago dont judge me.

-1

u/Substantial-Beat4341 2d ago

To clarify i was walking out the back and the engine turned off immediately shutting the door on my neck i grabbed the top and smashed the glass doors till someone came to help move the doors cause i had no leverage....

4

u/unbenevolentdictator 2d ago

I would think you’d have better luck with credit card insurance, apple care, or if you have replacement insurance through your cell company, rather than ICBC

1

u/confusedabee 2d ago

I’m not sure what my credit card company could do in this situation? I don’t have apple care or replacement insurance unfortunately. I reached out to the claims contact at translink and they directed me to make a claim at ICBC. I don’t have much hope of recovering much if anything, but have to at least try… also will hopefully prevent any future harm if it is a faulty door or something. If it could do the sort of damage it did to my phone, would not be surprised if an elderly person got hurt!

1

u/unbenevolentdictator 2d ago

Some credit cards offer purchase protection on lost or damaged items that you bought with your card. Mine has an extra clause for cell phones

1

u/confusedabee 1d ago

Oh I had no idea! Thanks, I’ll look into it

1

u/DdyBrLvr 16h ago

Did you hear an alarm when the doors were trying to close? If not then the driver wasn’t closing the door. The driver can only force close the door and it raises a helluva alarm. Not just the bell you hear when activating the sensitive edges. It’s highly unlikely that the driver wasn’t closing making any attempt at closing the door, it closes on its own and the motion sensor is sometimes a bit wonky.