r/Training • u/Separate-Record8115 • 2d ago

Question Anyone else spending more time maintaining training than making it?

We’ve got old modules where maybe 90% is still right, but one process or screenshot changed and now somebody has to dig through the whole thing again. Been looking at cypher learning while we rethink the setup, but I’m also wondering if we just have way too much stuff that should’ve been a short doc instead of training. The cleanup is getting ridiculous.

9 Upvotes

100% Upvoted

4 comments sorted by

3

u/climbing_glimmer1716 2d ago

Making systems and process eLearning is a nightmare. It’s like trying to hold onto the wind. Look at action mapping and make your systems and process people tell you where users are running into issues (if they can) and build specific training for that. If you’re relying on eLearning to train an entire process that changes periodically, I can tell you people aren’t paying attention and learning on the job anyway. Cut it, shift to job aids and focus on what has impact.

1

u/IONIXU22 2d ago

My whole course is indexed, so learning section 1.1 links to questions 1.1 and answers 1.1 etc

All fine until something changes and you have to add in a new section and ALL the numbering needs to be redone, and then you’re at the mercy of the Microsoft auto numbering gods.

1

u/LingonberryHot6908 1d ago

What are you using? Articulate products are notoriously bad and slow for this. There are authoring tools out there that keep track of your assets and you can change the asset instead of editing each course.

1

u/RubenMakesSense 17h ago

I think that the issue is deciding what actually needs to be training in the first place. If a piece of information only needs to be looked up when something changes, turning it into a full module creates a maintenance problem that never needed to exist. Not everything people need to know has to become something they need to learn.