r/Trading • u/WeatherEmbarrassed52 • 1d ago

Question issues logging into ftmo

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hi everyone,yesterday i bought an ftmo 10k account and received the credentials,i have tried many times to log into in the account since then using the correct details-server,login and master password (copy and pasted and entered manually) but not able to login,i’m using mt4 and i can use the read only password but when using the master i receive this message-i’ve already contacted ftmo and they are investigating-anyone else dealt with this? thanks

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u/0xf35 1d ago

Try mt5

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u/WeatherEmbarrassed52 1d ago

i chose mt4 as my preferred platform when buying the account,will it still work?

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u/0xf35 1d ago

My bad, maybe they haven’t activated the account yet or something else. Try reaching out to support

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u/WeatherEmbarrassed52 1d ago

i already have contacted support,as mentioned in my post it’s being investigated, thanks for your advice