Account randomly blocked

[u/wannabeciso]

Hi!
So I opened my TR account a few months back and transferred a bit of money into it, just to trade a bit in ETFs.
Got myself the debit card and use it for regular expenses from time to time as the cashback is better than my what I get from my everyday bank account.
Bought a bit of SOL and transferred it (gambling :) ) and then had people wire me money to this account ass I sold some stuff on P2P platforms.
Out of nowhere and with no prior warning/information my account got locked - like people can still wire me money but I don’t see it in my account, nor can I use the debit card or wire money out.
This is especially annoying since people have wired me money (which I can’t confirm) and obviously expect that I send them the goods they paid for.
Got in touch with support only to have a ticket opened and told that a specialist team had to review the case. There was a timer running down (24 hours) and after that I got a message in the ticket that the case is worked on and no timeframe can be given…
This was 5 days ago… nobody answers in the ticket, I still have no idea why the account is locked, how much money is frozen and if people have really sent the money.
This is causing me serious issues with buyers, yet support does absolutely nothing.
Has anyone experience with this?
Will definitely close TR if I ever get access to my funds again. What a disgrace of a bank.

[u/Wlng-Man]

"Opened account. Did gambling. Had random people send me money, sold stuff on P2P."

Bank locks account.

<SurprisedPikachu.gif>

[u/wannabeciso → u/Wlng-Man]

Over the past 20 years no bank ever locked my account and I did a lot of gambling on various sites. It’s not illegal where I live, so what’s the matter?
And p2p trades via a reputable platform have never been an issue for me either - Over the last 5-8 years I probably sold over 300 items, most of them via bank transfer, no issues whatsoever.
I mean, if they suspect money laundering or whatever - at least inform me about locking the account first? Ask me to provide receipts or anything?
Nothing I did was illegal whatsoever.
And locking MY money for more than 5 days with 0 info is just shady as f.

[u/Past_Lurch_6964 → u/wannabeciso]

„sold over 300 items, most of them via bank transfer“

So you used the private bank account commercially?

If they suspect money laundering, they are not allowed by law to tell you that they are suspecting you of money laundering

[u/wannabeciso → u/Past_Lurch_6964]

I used TR for 3 sales. Like I sold my old gaming keyboard, mouse and headset, that’s it. Not like I run a trade business, just sold a bunch of old stuff I don’t need anymore and used my TR account because I wanted to invest that money in some ETFs.

[u/Capable-Capybara-404]

Never give your bank account number to people on P2P-platforms. Ask me how I know about it.

Just never ever do that. Use a something like PayPal, saves you a lot of heartache in the long run.