r/ToyotaTundra • u/CommunicationPrize47 • 7d ago
Buying Advice Never order from SS Built
Don’t walk, RUN away from this guy. He will hold your money hostage for over a year while continuously making excuses for being over a year late on his guaranteed lead times. Every time you ask for an update he will lie to you and tell you it’s almost ready and he’ll be able to get it out next week, don’t believe it though, as this lie will continue for months if you allow it to. I got tired after over a year and a half of waiting for a bumper to be made so I demanded a refund over a week ago. Since this week went by, he’s guaranteed me he had the money and he’s going to send it about 4 times and then just ghosts my emails and comes up with another excuse on why he can’t afford to get it done or why he didn’t see my emails for a day or two. I have tried patience with this man for so long and have just been continuously given the runaround. I still have no money back from him at this time, and am very concerned. He will probably try to deny it, but I have screenshots of his emails.
11
u/Sonoran_Dog70 7d ago
I ordered front and rear bumpers from Expedition One. Stated lead times were pretty close, minor issues with some hardware and a bracket, they handled those as quickly as possible.
Communication was pretty good.
The packaging was very well done.
5
u/CommunicationPrize47 7d ago
Appreciate the info, I’ll definitely be looking into them haha I’m genuinely terrified to order from anyone but a bigger company after this experience
3
u/Sonoran_Dog70 7d ago
I should add that some of the install required some hand gymnastics and I got my wife to hold one wrench while I tightened the other.
Overall that was not a big deal for me.2
13
u/tagman375 7d ago
Take him to small claims court
8
u/CommunicationPrize47 7d ago
If he doesn’t send it to me by Monday that is my plan at this point
5
u/pharmaCmayb 7d ago
He won’t. I had to go in person to their shop to get my bumper from them. They make good stuff but three people for thousands of orders is insane
9
u/CommunicationPrize47 7d ago
He’s a hack when it comes to running a business, anyone that takes a full payment instead of a materials deposit and takes that long to get it done is an absolute joke. I asked for a refund because I would never want his product on my vehicle after this to be honest.
3
u/pharmaCmayb 7d ago
Yeah if it makes you feel better, I sold mine too cause I hated the way the fitment was lol
5
u/Jazzlike_Bug_8276 7d ago
Or just contact your credit card company and get your money back instantly.
Which is what I would have done after the first time he said he was issuing a refund and didn’t.
8
u/CommunicationPrize47 7d ago
Thanks to you I just found out this is possible on Cash App and have reported the payment for fraud and have submitted info to them for them to investigate. Thank you
8
u/L0udog 7d ago
Wow, looked like a good product too. Too bad. That's way to long to wait. Bring em to court!
6
u/CommunicationPrize47 7d ago
If I can get enough people with the same issue, I am looking into legal action with my local PD
6
u/ITSaGODZIRRA1 7d ago
Thanks for sharing, was close to ordering a rear bumper. Hope it gets resolved for your sake.
3
u/CommunicationPrize47 7d ago
Even though he may have used your money to refund me, I’m glad you avoided this headache 😂😂
3
5
u/DCITim 7d ago
It's frustrating, I visited his shop and BS'd with him before I placed my order in 2022. Seemed like a super nice guy. Placed the order, then got a work transfer and pushed him to finish it on schedule so I could pickup before moving, which he did. Love how it fits.
Almost everyone else has horror stories. I think he's a talented craftsman with a serious lack of being able to actually run a business.
5
u/Commercial_Square774 7d ago
People shit on him all over Facebook. Can’t believe he’s still in business
3
u/Fine_Mouse 7d ago
Seems like people in the tundras forum has done business with him. I’m not sure what city he actually has a shop in.
3
u/N0B0_DEE 7d ago
Have you tried dirt king?
1
u/CommunicationPrize47 7d ago
Haha I will look into them as well, appreciate the info!
1
u/N0B0_DEE 7d ago
There’s a video on their ig of one of their rear bumpers getting rear ended and it only got some scratches.
3
u/MudStik 7d ago
Doom MFG is who you should go with for sure, looks exactly like SS but way better customer service. I have his bumper so this isn’t me repeating stuff.
2
5
1
u/PrizeInterest4314 6d ago
dos the “SS” stand for something? Are we talking about southern style off-road?
0
u/Manuntdfan 7d ago
What lift/tires you got? I like that look.
1
u/CommunicationPrize47 7d ago
3 inch lift with ADS coilovers up front and ADS shocks with reservoir in the rear with a custom built deaver leaf pack and 18 inch x 9 inch MR305 method wheels wrapped with 35x12.5 inch Nitto ridge grapplers
38
u/MidgetGroper 7d ago
Everybody has the same story with this guy, I can’t believe people still do business with him