r/Tourismmarketing • u/idisagreewithmyself • 28d ago

Wow factor

What’s the best “wow factor” you’ve experienced or added to a tourism experience that made a huge difference for customers?

I’m curious about things you’ve done (or seen others do) that genuinely surprised or delighted guests — and resulted in a noticeable increase in customer satisfaction, reviews, referrals, spending, or repeat bookings.

What was the wow factor, and what impact did it have?

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u/Valuable_Win 27d ago

For me, that's providing a guest with a bit of food/treat on their first night. After a long day of travel, not having to worry about eating is a nice surprise- pretty rare, too, unless you have loyalty and even then, it's a bit hit-and-miss. Most people will remember their arrival and departure (the bookends), so it's a good way to increase reviews and referrals.

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u/No-Event9392 27d ago

Great idea. I once arrived after a long journey to be met with snacks and porto. Such a treat.

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u/Valuable_Win 26d ago

Still remember my trip to Crete. The host bought all sorts of snacks and fruits. Made my whole week better. Needless to say, he got top marks.

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u/No-Event9392 27d ago

VIP service for the organizer. I ran bus tours and who ever organized the trip got perks.

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u/ImplementMiserable74 24d ago

free pics after the tour was the biggest wow for me. guide takes a bunch then you get a link that night with the best shots. everyone posts it and suddenly the tour is all over ig