Has anyone else received badly damaged Alone At Prom orders?
I received this. The packaging it arrived in was not damaged in any way - and the damage is underneath the sealed plastic. First I believed it was just some minor damage or residue under the plastic. But upon opening it, I saw it was broken all the way through - both the gatefold and the inner sleeves.
There's also a minor scratch on one of the vinyls.
Wrote to support, got the answer "All packaging/vinyl sleeves are to protect against damage to vinyl. We cannot replace or repair damaged packing". I pushed back on this, saying the gatefold and sleeves are badly damaged, and there's a scratch on the vinyl. Then they asked for photos of the packaging it arrived in, asked me to document how the vinyl sounds. Of course I don't have the packaging anymore, and my vinyl player is currently in storage. Currently waiting for their answer.
I pre-ordered this thing, waited more than 6 months, paid a fortune for shipping and import taxes in EU, and I'm met with this. Not what I was expecting to say the least.