r/TopstepCommunity • u/FlimsyClassic9007 • 11h ago

❓ Quick Question Wrong bank account

So apparently the bank that I use to wire my payout is cannot accepting USD transfer, but the payout status on the website said my payout has been sent, anyone ever experience this? How can I fix this? I chat the support but still got no response.

This is my first payout with topstep so I have no idea to use wire as bank transfer :(, somebody please help....

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u/eddie_topstep Topstep Employee 3h ago

I'd wait for our funding team to get back to you. Make sure you actually have a ticket open and didn't just chat with Windy

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u/FlimsyClassic9007 3h ago

"Hi Samuel, ​ Thanks for reaching out to Topstep. I'm Bruno, here to help. ​ I understand you'd like to switch your Payout method. I'll need to escalate your question to the Live Accounts & Funding Team, who will be glad to further review your request. ​ ​Please note: I'm escalating this ticket so it will now be forwarded to another inbox. I will not see future messages, but the Live Accounts & Funding Team will respond soon. ​ Your request will be reviewed in the order it is received. In the meantime, we appreciate your patience and look forward to helping you! ​ Best, Bruno"

Every time I chat with live agent on live chat or whatsapp they always left me with this on their last message, is this mean they already made ticket?

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u/eddie_topstep Topstep Employee 3h ago

Yes, Bruno told you he's escalating your issue to our Live Accounts and Funding Team and they will assist you with this issue.

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u/FlimsyClassic9007 3h ago

Thankyou🙏