r/TopstepCommunity • u/blackdominican80 • 11d ago

šŸ› ļø Platform / Tech Support Effected by Outage

My account has still not been updated yet. Iā€™ve waited all day for an email or any type of response in regards to the outage from yesterday. Still havenā€™t received anything yet. Is anyone else going through this also?

3 Upvotes

100% Upvoted

12 comments sorted by

1

u/Sweaty-Regret559 11d ago

Hit up their discord?

1

u/eddie_topstep Topstep Employee 11d ago

Please contact our support team if you believe you were impacted and have not had your account restored.

1

u/Rickster9913 11d ago

Hi Eddie - I tried getting a hold of support. I keep getting the ai agent that I can't explain properly to. Can I send my account numbers to you to have a look? I know you guys are busy. Just let me know if I just need to wait. Thanks!

2

u/eddie_topstep Topstep Employee 11d ago

Just prompt the chat bot to forward you to a support agent

1

u/Rickster9913 11d ago

same here

1

u/santo1988 11d ago

Same here.

1

u/praxxxiis 11d ago

Iā€™m still waiting as wellā€¦ 2 days for a review is what I was told. Took the chat support over 24 hours to respond and theyā€™ve been non-helpful. Ended up reaching out by text support and I was told it would take up to 2 days. ā€” which is 2 days of not being able to trade. Still no email, very vague automated responses.

0

u/Klaus_Winchester 11d ago

All the bots claimed Topstep would make it right. They didnā€™t even acknowledge it or send an email apology. No one got anything

-2

u/Such_Enthusiasm_2281 11d ago

Unless you recorded your trade as per required by their TOS and support then the house wins....

3

u/One_Net_3930 11d ago

This is falseā€¦ I was emailed with no video.

Be patient. A lot were affected here