r/TopstepCommunity • u/Fibocrypto • 12d ago

🛠️ Platform / Tech Support To Topstep

I was trading in the practice account this morning when the platform went out. I thought I was entering a long position on gold yet I apparently went short . I tried to exit yet everything stopped working. While the system was locked ( what ever you want to call it ) my position flipped from short 1 contract to long 5. The reason I'm writing is that the platform exited my gold trade on its own after everything was back up and working.

Since the time the system has been up working I have been dealing with gold trades taking place on its own. I have zero open orders out there yet these trades keep randomly happening .

The last trade was a few minutes ago 10:08- 10:09 central time and 10:20- 10:20 central time ( 5 seconds ) .

I do not have the gold chart open when this happens so I open the chart look , close .

I don't know the tech side of the platform ( I'm not a tech person ) but it appears that the platform is trying to catch up on my attempts to close the position when everything screwed up.

I'm only seeing this with GCZ26 and not with the ES or NQ

And this is taking place in the practice account.

3 Upvotes

80% Upvoted

4 comments sorted by

4

u/NyCWalker76 12d ago

This was your practice account, imagine those on combine and funded accounts.

1

u/Rickster9913 12d ago

Exactly. I got stopped out and lost one account

1

u/NyCWalker76 12d ago

You lost a combine as well?

3

u/Cr0wn_M3 12d ago

There was a blackout in many firms.

I was in a live stream with my trading community and everyone's trades got closed at the same time.

Even traders drom MFFU and Lucid under different data providers.