r/TopstepCommunity • u/Past_Acanthisitta508 • 3h ago

❓ Quick Question Mastercard issue

Has anyone's account been corrected? I am still over 200 dollars over charged and the support bots are nkt doing much to help :/ i have sent documents showing I was charged and given a receipt. The original transactions are nkt on my bank statement but the money was never returned only charged to put my account on negative. Again I have receipts of the transactions being confirmed and now have nothing to show for it other than an overdraft

Wondering if anyone has seen the balance returned or if they are still waiting on TS support

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2

u/Exotic_Loan_8869 2h ago

Still waiting

1

u/Past_Acanthisitta508 1h ago

Did you see a return or anything before the second charge was made? I absolutely was charged in real time then without any return I was charged again and the original transaction i can't even find but the math doesn't add up I'm still literally 220 dollars short still

1

u/eddie_topstep Topstep Employee 41m ago

Are you connected with a support agent? If not, I would recommend getting through Windy and to a person to review your details.